Information Technology Helpdesk Technician I

Paycom - ATS; Orlando (FL); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Merit-based incentive bonus

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

9 holidays

Flexible schedules

Work-from-home options

Job summary

TLC Engineering Solutions in Orlando, FL is seeking an entry-level Help Desk Technician to configure and troubleshoot workstations, laptops, tablets, and peripherals while supporting staff through the IT ticket system.

The role emphasizes clear communication, friendly service, and timely ticket resolution; 1 year IT experience and Windows OS knowledge are required, with CompTIA A+ or MCSA preferred.

Qualifications

• 1 year of IT experience.
• Comprehensive knowledge of workstation hardware and Windows OS.
• Friendly/approachable communication to solve problems.

Responsibilities

• Configure and troubleshoot workstations, laptops, tablets, and monitors.
• Maintain the IT ticket system and respond to staff tickets.
• Close tickets after successful resolution.

Skills

IT experience

Windows OS

Communication

Education

CompTIA A+ / MCSA

Job description

Job Details: Level: Entry, Job Location: Orlando, FL 32801, Position Type: Full Time, This is a hybrid role which requires two days per week in-office.

We are looking for a Helpdesk Technician to join TLC Engineering Solutions (TLC) in Orlando, FL. TLC has an amazing culture that focuses on our employees’ career development and opportunities to work on spectacular projects we are proud of - many of which you will know! Visit our website to learn more: Projects | TLC Engineering Solutions (tlc-engineers.com).

The primary roles of the Help Desk Technician is to configure and troubleshoot workstations, laptops, tablets, monitor and maintain the TLC IT Ticket system, which involves reaching out to staff who have submitted trouble tickets, resolve the ticket in a timely manner and close tickets after successful completion.

Qualifications You'll Need:

• A minimum of 1 year of IT experience
• Comprehensive knowledge of workstation hardware and Windows Operating Systems
• Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees.

Preferred Qualifications, Knowledge and Experience:

• CompTIA A+ and / or Microsoft Certified Systems Administrator (MCSA)

Why Choose TLC?:

TLC is consistently ranked among the largest multidiscipline firms in the country for the built environment. We have grown to more than 500 highly qualified professionals in 21 offices since our start in 1955! We know that our team is our success, and their growth this year has landed TLC as a Hot Firm. Even more importantly, TLC was named as one of the “Best Firms” based upon the feedback of our staff! We are JUST certified and consistently challenge ourselves to be the best we can be for our team and communities.

In addition to a rewarding career and competitive salary, TLC provides its employees with a benefits package that is designed with the employee in mind.

Benefits:

• Merit-based incentive bonus
• 401(k) match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 9 holidays
• Flexible schedules
• Work-from-home options

TLC is an Equal Opportunity, Aff…