Hybrid IT Helpdesk Technician I: Windows & Hardware

TLC Engineering Solutions, Inc.; Orlando (FL); Hybrid; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Merit-based bonus

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

9 holidays

Flexible schedules

Work-from-home options

Zusammenfassung

TLC Engineering Solutions, Inc. in Orlando, FL is seeking a Help Desk Technician for a hybrid role that requires two days in-office per week.

You will configure and troubleshoot workstations, laptops, tablets, and monitors, and manage the TLC IT ticket system, ensuring tickets are resolved promptly. The ideal candidate has at least 1 year of IT experience, solid knowledge of Windows OS and hardware, and strong communication skills to explain resolutions to employees.

Qualifikationen

• Minimum of 1 year of IT experience.
• Comprehensive knowledge of workstation hardware and Windows Operating Systems.
• Able to be friendly and communicate solutions to staff clearly.

Aufgaben

• Configure and troubleshoot workstations, laptops, tablets, and monitors.
• Maintain and manage the TLC IT ticket system and respond to staff tickets.
• Resolve tickets in a timely manner and close upon successful resolution.

Kenntnisse

IT experience

Windows OS

Communication

Ausbildung

CompTIA A+

MCSA

Jobbeschreibung

TLC Engineering Solutions, Inc. in Orlando, FL is seeking a Help Desk Technician for a hybrid role that requires two days in-office per week.

You will configure and troubleshoot workstations, laptops, tablets, and monitors, and manage the TLC IT ticket system, ensuring tickets are resolved promptly. The ideal candidate has at least 1 year of IT experience, solid knowledge of Windows OS and hardware, and strong communication skills to explain resolutions to employees.