Information Technology Helpdesk Technician I

TLC Engineering Solutions, Inc; Orlando (FL); Hybrid; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

401(k) match

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

9 holidays

Flexible schedules

Work-from-home options

Zusammenfassung

TLC Engineering Solutions, Inc. in Orlando, FL is seeking an Information Technology Helpdesk Technician I for a hybrid role requiring two days per week in-office. The team supports staff by resolving hardware and OS issues and maintaining the IT ticket system.

Ideal candidates have at least 1 year of IT experience and familiarity with Windows operating systems, with CompTIA A+ or MCSA preferred. A rewarding career with competitive benefits awaits.

Qualifikationen

• 1 year of IT experience minimum.
• Comprehensive knowledge of workstation hardware and Windows operating systems.
• Strong communication to explain resolutions to staff.

Aufgaben

• Configure and troubleshoot workstations, laptops, tablets, and monitors.
• Maintain the IT ticket system, respond to staff, resolve tickets promptly, and close tickets after completion.

Kenntnisse

IT support

Windows OS

Hardware

Jobbeschreibung

TLC Engineering Solutions, Inc

Position Title: Information Technology Helpdesk Technician I

Level: Entry

Job Location: Orlando, FL 32801

Position Type: Full Time

Description

This is a hybrid role which requires two days per week in-office.

We are looking for a Helpdesk Technician to join TLC Engineering Solutions (TLC) in Orlando, FL. TLC has an amazing culture that focuses on our employees' career development and opportunities to work on spectacular projects we are proud of - many of which you will know! Visit our website to learn more: Projects | TLC Engineering Solutions (tlc-engineers.com).

The primary roles of the Help Desk Technician is to configure and troubleshoot workstations, laptops, tablets, monitor and maintain the TLC IT Ticket system, which involves reaching out to staff who have submitted trouble tickets, resolve the ticket in a timely manner and close tickets after successful completion.

Qualifications You'll Need:

• A minimum of 1 year of IT experience
• Comprehensive knowledge of workstation hardware and Windows Operating Systems
• Ability to be friendly/approachable and effectively communicate to solve problems and explain resolutions to all employees.

Preferred Qualifications, Knowledge and Experience:

• CompTIA A+ and / or Microsoft Certified Systems Administrator (MCSA)

Why Choose TLC?

TLC is consistently ranked among the largest multidiscipline firms in the country for the built environment. We have grown to more than 500 highly qualified professionals in 21 offices since our start in 1955! We know that our team is our success, and their growth this year has landed TLC as a Hot Firm. Even more importantly, TLC was named as one of the "Best Firms" based upon the feedback of our staff! We are JUST certified and consistently challenge ourselves to be the best we can be for our team and communities.

In addition to a rewarding career and competitive salary, TLC provides its employees with a benefits package that is designed with the employee in mind.

• Merit-based incentive bonus
• 401(k) match
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 9 holidays
• Flexible schedules
• Work-from-home options

TLC is an Equal Opportunity, affirmative action employer, dedicated to Workforce Diversity. OE/M/F/IWD/V Minorities, women, individuals with disabilities and veterans are encouraged to apply. TLC participates in E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age and other classifications covered under federal, state or local laws.

TLC Engineering Solutions' Healthcare Expertise

Our healthcare engineering contributes to saving lives in a positive and impactful way with flexibility, resiliency, and energy efficiency in mind. Follow us on LinkedIn and visit our website to see more.