Hybrid IT Help Desk Technician - Windows & 365 Support

TCI Transportation; Commerce (CA); Hybrid; USD 65,000 - 75,000; Full time

Job summary

TCI Transportation in Commerce, CA, is seeking an hands-on IT Help Desk Technician to provide Tier 1 technology support across offices, shops, and remote locations. You’ll resolve everyday issues, prepare equipment, manage user access, and keep employees productive in a hybrid work environment.

The role requires strong customer service, clear communication, and ownership from ticket intake to resolution. You’ll troubleshoot Windows, Microsoft 365, printers, and hardware, while coordinating

Qualifications

• Hands-on Tier 1 helpdesk experience in a business environment.
• Ability to independently troubleshoot common Windows, Microsoft 365, printer, peripheral, software, and connectivity issues.
• Experience configuring, deploying, troubleshooting, and repairing laptops, desktops, and related hardware.
• Experience with routine account administration and working knowledge of Active Directory, Entra ID, and Microsoft 365.

Responsibilities

• Own the ticket from start to finish: document, troubleshoot, and resolve requests; escalate when needed.
• Keep employees connected and productive by troubleshooting devices, software, and connectivity.
• Support onboarding/offboarding and user access, maintain routine access across Microsoft 365 and other systems.
• Manage equipment lifecycle: configure, deploy, repair, replace, retire devices; coordinate software and vendor support.
• Keep hardware inventory accurate: track assignments, locations, warranties, and lifecycle; manage orders and disposal.
• Support transportation technology and Samsara-related tasks; escalate platform issues as needed.
• Improve service quality by maintaining clear ticket records and procedures, enhancing team coordination.

Skills

Ticketing system

Windows support

Microsoft 365

Hardware troubleshooting

Active Directory/Entra ID

Cybersecurity basics

Customer service

Tools

Zendesk

Microsoft Intune

Windows Autopilot

Samsara

Job description

TCI Transportation in Commerce, CA, is seeking an hands-on IT Help Desk Technician to provide Tier 1 technology support across offices, shops, and remote locations. You’ll resolve everyday issues, prepare equipment, manage user access, and keep employees productive in a hybrid work environment.

The role requires strong customer service, clear communication, and ownership from ticket intake to resolution. You’ll troubleshoot Windows, Microsoft 365, printers, and hardware, while coordinating