Hybrid IT Service Desk Technician — Growth & Benefits

Flagler Technologies, Llc; Boca Raton (FL); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Healthcare options

Group Life Insurance

401(k) with company match

Training reimbursement

Company-provided computer

Monthly mobile stipend

Job summary

Flagler Technologies, LLC, an IT service provider in Boca Raton, FL, is seeking a Service Desk Technician (Tier 1) to be the first point of contact for clients, via phone, email, chat, and occasional on-site support. The role requires 2–3 years of IT Help Desk/MSP experience, solid Windows/macOS troubleshooting, and familiarity with Microsoft 365, Active Directory, and Intune.

It is a full-time hybrid position with onsite three days per week.

Qualifications

• 2–3 years of IT Help Desk or MSP experience.
• Experience with Microsoft 365 administration.
• Familiarity with Active Directory and Intune.

Responsibilities

• Troubleshooting hardware, software, and connectivity issues.
• Assist with user account administration, password resets, MFA.
• Support workstation deployments and endpoint management.
• Provide remote and occasional onsite support.
• Document work in ticketing system.
• Collaborate with senior technicians and teams.
• Participate in IT projects as needed.

Skills

Windows/macOS

Microsoft 365 admin

Active Directory

Intune

Endpoint management

Customer service

Clear communication

Ticketing system

Tools

Ticketing system

Job description

Flagler Technologies, LLC, an IT service provider in Boca Raton, FL, is seeking a Service Desk Technician (Tier 1) to be the first point of contact for clients, via phone, email, chat, and occasional on-site support. The role requires 2–3 years of IT Help Desk/MSP experience, solid Windows/macOS troubleshooting, and familiarity with Microsoft 365, Active Directory, and Intune.

It is a full-time hybrid position with onsite three days per week.