End-User IT Support Technician – Imaging & Hardware Repair

Best Buy; Brooks (KY); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑b

Job summary

Best Buy is seeking a GSC-IT Advanced End-User Support Agent to help deploy end-user corporate assets for Corporate and Field users. You will multitask across imaging, configuring, and troubleshooting devices used remotely and at Geek Squad City, while assisting with hardware break/fix and warranty processes.

You will work with cross-functional teams, maintain asset inventories, and educate users on service solutions in line with SOPs.

Qualifications

• 2 years of experience diagnosing and repairing computers or consumer electronics.
• 1 year of experience customer service experience using phone skills

Responsibilities

• Imaging/Reimaging of PCs and Macs.
• Install software and hardware on company assets.
• Troubleshoot devices using ticketing system.
• Deploy refreshed assets to end users and configure VPN access.
• Maintain asset inventory and support warranty repairs.

Skills

Diagnostics

Repairs

Customer Service

Phone Support

Tools

Imaging Software

VPN

Warranty Portals

Job description

Best Buy is seeking a GSC-IT Advanced End-User Support Agent to help deploy end-user corporate assets for Corporate and Field users. You will multitask across imaging, configuring, and troubleshooting devices used remotely and at Geek Squad City, while assisting with hardware break/fix and warranty processes.

You will work with cross-functional teams, maintain asset inventories, and educate users on service solutions in line with SOPs.