Systems Support Specialist I

Usic Llc; North Vernon (IN); Hybrid; USD 52,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

USIC LLC is seeking an IT Helpdesk Specialist to ensure employees receive timely technology support and to handle imaging of laptops and tablets in the Imaging Lab at the Corporate Office.

Location: 9045 River Road, Indianapolis, IN 46240. Schedule: Hybrid – alternate 2 weeks in office and 2 weeks from home. Respond to inquiries by phone and email, provide Tier I support, repair and deploy devices, and contribute to special projects.

Qualifications

• Associate degree or IT certifications required; Bachelor's degree preferred.
• Experience interfacing with stakeholders at all levels.
• Ability to diagnose issues and provide timely resolutions.
• At least two years of end-user support experience.

Responsibilities

• Respond to inquiries via phone and email.
• Provide Tier I support to field and corporate associates.
• Repair, image, and deploy laptops, tablets, and IT equipment.
• Work on special projects as assigned.

Skills

End-user support

Technical troubleshooting

Communication skills

Stakeholder communication

Education

Associate degree or IT certifications

Bachelor’s degree preferred

Tools

Windows OS

Exchange Server

Microsoft Office / Office 365

Job description

Job Description

Location: 9045 River Road, Indianapolis, IN 46240.

Schedule: Hybrid - alternate working 2 weeks in office and 2 weeks from home

Summary

The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.

Responsibilities

• Respond to incoming inquiries via phone and email
• Provide Tier I technical support to field and corporate associates
• Repair, image, and deploy laptops, tablets, and other IT equipment for use
• Work on special projects as assigned

Requirements

• Associate degree or IT certifications required; Bachelor's degree in Information Technology, Computer Science, or another related field is preferred
• Must be comfortable interfacing with different stakeholders at all levels of the organization
• Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively
• Two years' experience in providing end-user support is preferred
• Knowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applications
• A high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience
• At least two years of relevant work experience is needed to be successful in this role

We are an Equal Opportunity Employer. Veterans are encouraged to apply.

PROTECTING & MAINTAINING INFRASTRUCTURE

Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout the United States and Canada.

Our mission: to deliver quality, efficient, safe, and innovative solutions to protect our partner's infrastructure and critical assets.