Systems Support Specialist I

USIC; Indianapolis (IN); Híbrido; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

USIC is seeking an IT Helpdesk Specialist in Indianapolis to provide timely IT support to employees and to repair/imaging laptops and tablets in the Imaging Lab at the Corporate Office.

The role is hybrid with alternating two weeks in office and two weeks remote. Strong communication and troubleshooting skills are required; candidates with two years of end-user support are preferred and should be familiar with Windows and Exchange Server.

Qualificações

• Associate degree or IT certifications required; Bachelor’s degree preferred.
• Comfort interfacing with stakeholders at all levels of the organization.
• Ability to diagnose technical issues and provide satisfactory resolutions quickly.
• Two years’ end-user support experience preferred.
• Familiarity with Windows, Exchange Server, and Microsoft-based applications.

Responsabilidades

• Respond to inquiries via phone and email.
• Provide Tier I technical support to field and corporate associates.
• Repair, image, and deploy laptops, tablets, and other IT equipment.
• Assist with special projects as assigned.

Conhecimentos

End-user support

Stakeholder comms

Written & oral comms

Formação académica

Associate degree or IT certifications

Bachelor's degree preferred

Ferramentas

Windows OS

Exchange Server

MS Office / Microsoft apps

Descrição da oferta de emprego

Job Description:

Location: 9045 River Road, Indianapolis, IN 46240.

Schedule: Hybrid – alternate working 2 weeks in office and 2 weeks from home

Summary

The IT Helpdesk Specialist is responsible for ensuring USIC employees are provided timely support for all technology needs. This position will also be responsible for repairing and imaging laptops and tablets in the Imaging Lab at the Corporate Office.

Responsibilities

• Respond to incoming inquiries via phone and email
• Provide Tier I technical support to field and corporate associates
• Repair, image, and deploy laptops, tablets, and other IT equipment for use
• Work on special projects as assigned

Requirements

• Associate degree or IT certifications required; Bachelor’s degree in Information Technology, Computer Science, or another related field is preferred
• Must be comfortable interfacing with different stakeholders at all levels of the organization
• Demonstrated ability to diagnose technical issues and provide satisfactory resolutions quickly and effectively
• Two years’ experience in providing end-user support is preferred
• Knowledge of and familiarity with Windows, Exchange Server, and other Microsoft based applications
• A high degree of effective communication skills is required, specifically oral and in writing to convey complex concepts in familiar terms to the target audience
• At least two years of relevant work experience is needed to be successful in this role

We are an Equal Opportunity Employer. Veterans are encouraged to apply.