Help Desk Technician I (Hybrid/Remote Growth)

Arvig; Perham (MN); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental & vision coverage

401(k) plan with company match

Paid time off

Employee discounts

Job summary

Arvig Enterprises, Inc. is hiring a Help Desk Technician Tier I for a hybrid role. You will assist customers by phone, email, and chat, diagnose issues, and guide users through solutions while expanding your IT skills.

The role emphasizes safety, clear communication, and a customer-first approach in a supportive team environment. The schedule runs 12:30-9:00 pm with every other weekend. Remote options are available for Minnesota residents across multiple locations, with competitive pay and

Qualifications

• High school diploma or GED required.
• AAS degree in computer, IT, networking or related is a plus.
• Experience in customer service and basic home networking is helpful.

Responsibilities

• Provide friendly and professional technical support to customers via calls, emails, and chats.
• Troubleshoot issues and use industry-standard tools in a team setting.
• Suggest process improvements and contribute to projects while building IT expertise.

Skills

Customer service

Troubleshooting

People person

Communication

Tech-savvy

Education

High school diploma or GED

AAS degree in computer/IT/networking or related

Tools

Windows OS

Mac OS

Job description

Arvig Enterprises, Inc. is hiring a Help Desk Technician Tier I for a hybrid role. You will assist customers by phone, email, and chat, diagnose issues, and guide users through solutions while expanding your IT skills.

The role emphasizes safety, clear communication, and a customer-first approach in a supportive team environment. The schedule runs 12:30-9:00 pm with every other weekend. Remote options are available for Minnesota residents across multiple locations, with competitive pay and