AI-Driven IT Help Desk Specialist (Remote & Onsite)

IntraFi; Arlington (VA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Flexible schedule

Paid time off

Professional development assistance

Job summary

IntraFi is seeking a key member for its IT Help Desk Team in Arlington, Virginia. In this role, you will provide technical support to onsite and remote employees as well as external customer support. The ideal candidate should have 1-3 years of help desk experience and strong communication skills.

You will diagnose computer issues, troubleshoot remotely or in person, and assist with IT equipment deployment. Join a collaborative environment recognized as one of the best places to work and make a meaningful impact in financial services.

Qualifications

• 1-3 years of experience in a help desk environment.
• Background in financial services is beneficial.

Responsibilities

• Provide functional IT support to all user levels within IntraFi.
• Diagnose computer problems, install software, and perform tests on computer equipment.
• Troubleshoot technical problems over the phone, remotely, and in person.
• Setup and deploy IT equipment, monitor systems, and perform maintenance.

Skills

Experience with AI tools

Excellent communication skills

Problem-solving capabilities

Ability to multitask

Education

BS or equivalent experience

Job description

IntraFi is seeking a key member for its IT Help Desk Team in Arlington, Virginia. In this role, you will provide technical support to onsite and remote employees as well as external customer support. The ideal candidate should have 1-3 years of help desk experience and strong communication skills.

You will diagnose computer issues, troubleshoot remotely or in person, and assist with IT equipment deployment. Join a collaborative environment recognized as one of the best places to work and make a meaningful impact in financial services.