Hybrid IT Help Desk Technician (Remote-Eligible)

Tcitransportation; Commerce, Northern (CA, KY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Samsara training available

Job summary

TCI Transportation is hiring an IT Help Desk Technician to provide Tier 1 support across offices, shops, and remote locations. You’ll resolve routine issues, prepare equipment, and manage user access in Microsoft 365 and related systems.

The role combines onsite and remote work, with a focus on dependable follow-through and clear communication. You’ll handle onboarding/offboarding, hardware lifecycle, and transportation technology support, including Samsara, while working with security practices

Qualifications

• Hands-on Tier 1 helpdesk or end-user support experience in a business environment.
• Ability to independently troubleshoot common Windows, Microsoft 365, printer, peripheral, software, and connectivity issues.
• Experience configuring, deploying, troubleshooting, and repairing laptops, desktops, and related hardware.
• Experience with routine account administration and working knowledge of Active Directory, Entra ID, and Microsoft 365.
• Understanding of helpdesk cybersecurity practices, including secure provisioning, least-privilege access, account deactivation, endpoint protection, patching, and confidential information handling.
• Experience using a ticketing platform to prioritize, document, update, and resolve requests.
• Strong customer service, communication, organization, and follow-through—with the ability to manage competing requests and recognize when to elevate.

Responsibilities

• Own the Ticket from Start to Finish: Prioritize, document, troubleshoot, and resolve support requests; keep users informed; elevate issues needing deeper expertise.
• Keep Employees Connected and Productive: Troubleshoot Windows devices, Microsoft 365, printers, peripherals, connectivity, and standard business applications.
• Support Onboarding, Offboarding, and User Access: Prepare devices, set up accounts, process access changes, and recover equipment; maintain access across Microsoft 365, Samsara, McLeod, Fusion, and other systems.
• Manage Equipment Throughout Its Lifecycle: Configure, deploy, troubleshoot, repair, replace, and retire laptops/desktops/peripherals; coordinate software installations, warranty service, repairs, and vendor support.
• Keep Hardware Inventory Accurate: Track equipment, locations, warranties, lifecycle status; coordinate ordering, receiving, shipping, returns, disposal; identify replacement needs.
• Support Transportation Technology: Provide Tier 1 Samsara user and device support; coordinate telematics hardware support or replacement; escalate advanced issues.
• Make Support Better: Maintain ticket records, documentation, and procedures; improve service and team coordination.

Skills

Windows troubleshooting

Microsoft 365

Active Directory

Entra ID

Zendesk

Tools

Zendesk

Microsoft Intune

Windows Autopilot

Samsara

Job description

TCI Transportation is hiring an IT Help Desk Technician to provide Tier 1 support across offices, shops, and remote locations. You’ll resolve routine issues, prepare equipment, and manage user access in Microsoft 365 and related systems.

The role combines onsite and remote work, with a focus on dependable follow-through and clear communication. You’ll handle onboarding/offboarding, hardware lifecycle, and transportation technology support, including Samsara, while working with security practices