IT Help Desk Technician [925]

Tcitransportation; Commerce, Northern (CA, KY); Hybrid; USD 45,000 - 70,000; Full time

Benefits offered by this job

Samsara training available

Job summary

TCI Transportation is hiring an IT Help Desk Technician to provide Tier 1 support across offices, shops, and remote locations. You’ll resolve routine issues, prepare equipment, and manage user access in Microsoft 365 and related systems.

The role combines onsite and remote work, with a focus on dependable follow-through and clear communication. You’ll handle onboarding/offboarding, hardware lifecycle, and transportation technology support, including Samsara, while working with security practices

Qualifications

• Hands-on Tier 1 helpdesk or end-user support experience in a business environment.
• Ability to independently troubleshoot common Windows, Microsoft 365, printer, peripheral, software, and connectivity issues.
• Experience configuring, deploying, troubleshooting, and repairing laptops, desktops, and related hardware.
• Experience with routine account administration and working knowledge of Active Directory, Entra ID, and Microsoft 365.
• Understanding of helpdesk cybersecurity practices, including secure provisioning, least-privilege access, account deactivation, endpoint protection, patching, and confidential information handling.
• Experience using a ticketing platform to prioritize, document, update, and resolve requests.
• Strong customer service, communication, organization, and follow-through—with the ability to manage competing requests and recognize when to elevate.

Responsibilities

• Own the Ticket from Start to Finish: Prioritize, document, troubleshoot, and resolve support requests; keep users informed; elevate issues needing deeper expertise.
• Keep Employees Connected and Productive: Troubleshoot Windows devices, Microsoft 365, printers, peripherals, connectivity, and standard business applications.
• Support Onboarding, Offboarding, and User Access: Prepare devices, set up accounts, process access changes, and recover equipment; maintain access across Microsoft 365, Samsara, McLeod, Fusion, and other systems.
• Manage Equipment Throughout Its Lifecycle: Configure, deploy, troubleshoot, repair, replace, and retire laptops/desktops/peripherals; coordinate software installations, warranty service, repairs, and vendor support.
• Keep Hardware Inventory Accurate: Track equipment, locations, warranties, lifecycle status; coordinate ordering, receiving, shipping, returns, disposal; identify replacement needs.
• Support Transportation Technology: Provide Tier 1 Samsara user and device support; coordinate telematics hardware support or replacement; escalate advanced issues.
• Make Support Better: Maintain ticket records, documentation, and procedures; improve service and team coordination.

Skills

Windows troubleshooting

Microsoft 365

Active Directory

Entra ID

Zendesk

Tools

Zendesk

Microsoft Intune

Windows Autopilot

Samsara

Job description

Support People. Solve Problems. Keep TCI Moving.

IT Help Desk Technician

Work onsite at least three days per week, with the remaining days remote. Additional onsite days may be required based on business or support needs. Schedule is subject to change with notice.

Great IT support starts with understanding the person behind the ticket.

TCI Transportation is looking for a hands‑on IT Help Desk Technician who combines technical troubleshooting skills with a genuine commitment to helping people. You’ll provide Tier 1 technology support to employees across our offices, shops, and remote locations—resolving everyday issues, preparing equipment, managing routine user access, and keeping employees productive.

We’re looking for someone who takes ownership, communicates clearly, and follows through. You should be comfortable resolving routine issues independently while recognizing when to bring in additional technical expertise.

What You’ll Be Doing

Own the Ticket from Start to Finish
Prioritize, document, troubleshoot, and resolve support requests. Keep users informed and elevate issues that require deeper application, infrastructure, cybersecurity, or vendor expertise.

Keep Employees Connected and Productive
Troubleshoot Windows devices, Microsoft 365, printers, peripherals, connectivity, and standard business applications.

Support Onboarding, Offboarding, and User Access
Prepare devices, set up accounts, process approved access changes, and recover equipment. Maintain routine user access across Microsoft 365, Samsara, McLeod, Fusion, and other corporate systems using established procedures and security standards.

Manage Equipment Throughout Its Lifecycle
Configure, deploy, troubleshoot, repair, replace, and retire laptops, desktops, and peripherals. Coordinate software installation, warranty service, repairs, and vendor support.

Keep Hardware Inventory Accurate
Track equipment assignments, locations, warranties, and lifecycle status. Coordinate ordering, receiving, shipping, returns, and secure disposal while identifying replacement needs.

Support Transportation Technology
Provide Tier 1 Samsara user and device support, complete defined administrative tasks, and coordinate telematics hardware support or replacement. Escalate advanced platform and integration issues to the appropriate resource.

Make Support Better
Maintain clear ticket records, documentation, and procedures. Help improve service consistency, team coordination, and the employee support experience.

What You Bring

Hands‑on Tier 1 helpdesk or end‑user support experience in a business environment.

Ability to independently troubleshoot common Windows, Microsoft 365, printer, peripheral, software, and connectivity issues.

Experience configuring, deploying, troubleshooting, and repairing laptops, desktops, and related hardware.

Experience with routine account administration and working knowledge of Active Directory, Entra ID, and Microsoft 365.

Understanding of helpdesk cybersecurity practices, including secure provisioning, least‑privilege access, account deactivation, endpoint protection, patching, and confidential information handling.

Experience using a ticketing platform to prioritize, document, update, and resolve requests.

Strong customer service, communication, organization, and follow‑through—with the ability to manage competing requests and recognize when to elevate.

Experience That Stands Out

Experience with Zendesk or a similar platform, Microsoft Intune, Windows Autopilot, hardware asset management, VPN, wireless, or other site technology is preferred. A background supporting transportation, logistics, fleet, or other distributed operations is also valuable.

Samsara experience is beneficial—not required. TCI will provide Samsara training to candidates who bring the required helpdesk experience, technical aptitude, and user‑support mindset.

Make an Impact Beyond the Ticket Queue

You’ll work directly with employees and Technology team members across different environments, helping resolve the issues that interrupt their work. This role offers hands‑on involvement in user support, equipment management, access administration, and transportation technology— with a focus on responsive service and dependable follow-through.

About TCI Transportation

TCI Transportation is a family‑owned company with operations across the country, providing dedicated fleet, leasing, logistics, and maintenance services. Our teams support the transportation needs of customers through a nationwide commercial fleet and coordinated operations.

From our offices and shops to our field operations, dependable technology helps our people stay productive. As part of TCI’s Technology team, you’ll support the employees who keep those operations moving—bringing practical solutions, clear communication, and reliable service to their workday.

Drivers

• Class A(69)
• Class B(1)
• Class C(16)
• Yard Driver(15)
• Dock Worker(1)

Maintenance

• Diesel Technician(17)
• Mechanic(4)
• Technician(15)
• Shop Supervisor(1)

Office

• Other(39)

TCI Transportation offers dedicated transportation, yard spotting, 3PL and brokerage service, expedited LTL freight movement, and truckload transportation throughout the lower 48 states.