IT Help Desk Technician [925]

TCI Transportation; Commerce (CA); Hybrid; USD 65,000 - 75,000; Full time

Job summary

TCI Transportation in Commerce, CA, is seeking an hands-on IT Help Desk Technician to provide Tier 1 technology support across offices, shops, and remote locations. You’ll resolve everyday issues, prepare equipment, manage user access, and keep employees productive in a hybrid work environment.

The role requires strong customer service, clear communication, and ownership from ticket intake to resolution. You’ll troubleshoot Windows, Microsoft 365, printers, and hardware, while coordinating

Qualifications

• Hands-on Tier 1 helpdesk experience in a business environment.
• Ability to independently troubleshoot common Windows, Microsoft 365, printer, peripheral, software, and connectivity issues.
• Experience configuring, deploying, troubleshooting, and repairing laptops, desktops, and related hardware.
• Experience with routine account administration and working knowledge of Active Directory, Entra ID, and Microsoft 365.

Responsibilities

• Own the ticket from start to finish: document, troubleshoot, and resolve requests; escalate when needed.
• Keep employees connected and productive by troubleshooting devices, software, and connectivity.
• Support onboarding/offboarding and user access, maintain routine access across Microsoft 365 and other systems.
• Manage equipment lifecycle: configure, deploy, repair, replace, retire devices; coordinate software and vendor support.
• Keep hardware inventory accurate: track assignments, locations, warranties, and lifecycle; manage orders and disposal.
• Support transportation technology and Samsara-related tasks; escalate platform issues as needed.
• Improve service quality by maintaining clear ticket records and procedures, enhancing team coordination.

Skills

Ticketing system

Windows support

Microsoft 365

Hardware troubleshooting

Active Directory/Entra ID

Cybersecurity basics

Customer service

Tools

Zendesk

Microsoft Intune

Windows Autopilot

Samsara

Job description

Support People. Solve Problems. Keep TCI Moving.

Location: Commerce, CA | Hybrid | Full-Time

Support People. Solve Problems. Keep TCI Moving.

IT Help Desk Technician

Annual Salary: $65,000–$75,000 + incentives

Schedule: Monday–Friday | 8:00 AM–5:00 PM

Location: Commerce, CA | Hybrid | Full-Time

Work onsite at least three days per week, with the remaining days remote. Additional onsite days may be required based on business or support needs. Schedule is subject to change with notice.

Job Description - IT Help Desk …

Great IT support starts with understanding the person behind the ticket.

TCI Transportation is looking for a hands-on IT Help Desk Technician who combines technical troubleshooting skills with a genuine commitment to helping people. You’ll provide Tier 1 technology support to employees across our offices, shops, and remote locations—resolving everyday issues, preparing equipment, managing routine user access, and keeping employees productive.

We’re looking for someone who takes ownership, communicates clearly, and follows through. You should be comfortable resolving routine issues independently while recognizing when to bring in additional technical expertise. Job Description - IT Help Desk …

What You’ll Be Doing

Own the Ticket from Start to Finish

Prioritize, document, troubleshoot, and resolve support requests. Keep users informed and escalates issues that require deeper application, infrastructure, cybersecurity, or vendor expertise.

Keep Employees Connected and Productive

Troubleshoot Windows devices, Microsoft 365, printers, peripherals, connectivity, and standard business applications.

Support Onboarding, Offboarding, and User Access

Prepare devices, set up accounts, process approved access changes, and recover equipment. Maintain routine user access across Microsoft 365, Samsara, McLeod, Fusion, and other corporate systems using established procedures and security standards. Job Description - IT Help Desk …

Manage Equipment Throughout Its Lifecycle

Configure, deploy, troubleshoot, repair, replace, and retire laptops, desktops, and peripherals. Coordinate software installation, warranty service, repairs, and vendor support.

Keep Hardware Inventory Accurate

Track equipment assignments, locations, warranties, and lifecycle status. Coordinate ordering, receiving, shipping, returns, and secure disposal while identifying replacement needs. Job Description - IT Help Desk …

Support Transportation Technology

Provide Tier 1 Samsara user and device support, complete defined administrative tasks, and coordinate telematics hardware support or replacement. Escalate advanced platform and integration issues to the appropriate resource.

Make Support Better

Maintain clear ticket records, documentation, and procedures. Help improve service consistency, team coordination, and the employee support experience. Job Description - IT Help Desk …

What You Bring

• Hands-on Tier 1 helpdesk or end-user support experience in a business environment.
• Ability to independently troubleshoot common Windows, Microsoft 365, printer, peripheral, software, and connectivity issues.
• Experience configuring, deploying, troubleshooting, and repairing laptops, desktops, and related hardware.
• Experience with routine account administration and working knowledge of Active Directory, Entra ID, and Microsoft 365.
• Understanding of helpdesk cybersecurity practices, including secure provisioning, least-privilege access, account deactivation, endpoint protection, patching, and confidential information handling.
• Experience using a ticketing platform to prioritize, document, update, and resolve requests.
• Strong customer service, communication, organization, and follow-through—with the ability to manage competing requests and recognize when to expand.

Experience That Stands Out

Experience with Zendesk or a similar platform, Microsoft Intune, Windows Autopilot, hardware asset management, VPN, wireless, or other site technology is preferred. A background supporting transportation, logistics, fleet, or other distributed operations is also valuable. Samsara experience is beneficial—not required. TCI will provide Samsara training to candidates who bring the required helpdesk experience, technical aptitude, and user-support mindset. Job Description - IT Help Desk …

Make an Impact Beyond the Ticket Queue

You’ll work directly with employees and Technology team members across different environments, helping resolve the issues that interrupt their work. This role offers hands‑on involvement in user support, equipment management, access administration, and transportation technology—all with a focus on responsive service and dependable follow-through. Job Description - IT Help Desk …

About TCI Transportation

TCI Transportation is a family-owned company with operations across the country, providing dedicated fleet, leasing, logistics, and maintenance services. Our teams support the transportation needs of customers through a nationwide commercial fleet and coordinated operations. Job Description - Claims Manager

From our offices and shops to our field operations, dependable technology helps our people stay productive. As part of TCI’s Technology team, you’ll support the employees who keep those operations moving—bringing practical solutions, clear communication, and reliable service to their workday.

Since 1978, TCI Transportation has been dedicated to serving our clients in the only way we know how – with integrity, passion, and ingenuity. We’ve spent the past 4 decades expanding our locations from coast to strap and have been aggressively adding new services for our clients to help them grow their businesses as effectively and efficiently as possible. Our story has a long history, and yet we have only just begun.