Hybrid Help Desk Technician: Microsoft 365 & Windows 11

Beacon Technologies, Inc; Madison (WI); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Health and dental benefits

Hybrid work model

Job summary

Beacon Technologies, Inc. is seeking a Help Desk Technician to support our client partner with Microsoft 365 and Windows 11, in a hybrid environment.

The role emphasizes strong customer service, troubleshooting, and thorough documentation, with at least 50% onsite work and scheduled remote weeks in Madison, WI. Ideal candidates have 3–5 years in a help desk role, hands-on experience with Microsoft 365, Teams, Intune, and iOS devices, and a solid understanding of endpoint security.

Qualifications

• 3–5 years experience in a help desk environment.
• Proven experience with Microsoft 365 suite and Teams.
• Strong knowledge of iOS/macOS devices and security practices.

Responsibilities

• Serve as first point of contact for technical assistance via phone, email, and ticketing system.
• Document all interactions in the ticketing system.
• Perform remote troubleshooting and remote support.
• Manage and resolve tickets in a timely manner.
• Develop and maintain Knowledge Base articles.
• Assist with PC and mobile deployments and image devices.
• Record events and problems with resolutions.

Skills

Windows 11

Microsoft 365

Apple devices

Endpoint security

Customer service

Troubleshooting

Tools

Jira Service Management

Microsoft Teams

Intune

Endpoint Configuration Manager

Job description

Beacon Technologies, Inc. is seeking a Help Desk Technician to support our client partner with Microsoft 365 and Windows 11, in a hybrid environment.

The role emphasizes strong customer service, troubleshooting, and thorough documentation, with at least 50% onsite work and scheduled remote weeks in Madison, WI. Ideal candidates have 3–5 years in a help desk role, hands-on experience with Microsoft 365, Teams, Intune, and iOS devices, and a solid understanding of endpoint security.