Hybrid IT Field Engineer: End-User Support (Healthcare)

AccentCare, Inc.; Franklin (TN); Hybrid; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off and paid holidays

Professional development opportunities

Company-matching 401(k)

Flexible spending and health savings

Job summary

AccentCare, Inc. seeks an IT Field Engineer to deliver end-user support across Franklin, TN and surrounding areas in a hybrid role. The position covers travel throughout Tennessee and requires a strong background in ITIL, Windows, and mobile device management.

Excellent communication and problem-solving skills are essential. Responsibilities include Tier 1-2 support for executives, managing devices, coordinating with Tier 3 and field services, and contributing to IT infrastructure projects.

Qualifications

• Bachelor’s degree in Information Technology preferred or 2–4 years of technical support experience.
• ITIL v3 accreditation and current OS qualifications (MCSA/MCSE/A+/Network+).
• Strong knowledge of Office 365, Teams, OneDrive, Windows OS, mobile platforms, and AD/EntraID.

Responsibilities

• Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, network related issues, mobile devices, and collaboration tools while delivering white-glove service with a focus on discretion, responsiveness, and minimal disruption.
• Manage and maintain executive laptops, tablets, smartphones, and peripherals, ensuring optimal configuration of productivity tools such as Office 365, Teams, OneDrive, and secure remote access.
• Triage and resolve escalated issues from the Help Desk.
• Coordinate with Tier 3 teams and field services to ensure timely resolution of executive-impacting incidents.
• Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades. Provide feedback on recurring issues and recommend improvements.

Skills

End-user support

Troubleshooting

Documentation

Communication

Project management

Education

Bachelor’s degree in Information Technology preferred

ITIL v3 accreditation

MCSA

MCSE

A+

Network+

Tools

Office 365

OneDrive

Microsoft Teams

Windows 10/11

Android

iOS

Active Directory

EntraID

Intune Auto-pilot

Networking TCP/IP DNS DHCP

ServiceNow ITIL

Single Sign-On

MDM

Job description

AccentCare, Inc. seeks an IT Field Engineer to deliver end-user support across Franklin, TN and surrounding areas in a hybrid role. The position covers travel throughout Tennessee and requires a strong background in ITIL, Windows, and mobile device management.

Excellent communication and problem-solving skills are essential. Responsibilities include Tier 1-2 support for executives, managing devices, coordinating with Tier 3 and field services, and contributing to IT infrastructure projects.