Hybrid Intake & Screening Specialist - Bilingual

MOHR Talent; Miami (FL); Hybrid; USD 18,752 - 26,708; Full time

Job summary

A staffing agency in Miami is seeking a Referral Specialist for a full-time, hybrid position offering temp-to-perm opportunities. The role involves significant phone contact, assisting callers with services, conducting screenings, maintaining records, and navigating crisis situations. Candidates with a Bachelor's in Human Services or relevant experience, strong communication skills, and proficiency in Microsoft Office are desired. Bilingual ability in English/Spanish or English/Creole is preferred.

Qualifications

• Bachelor’s in Human Services or Associate’s with 2+ years of related experience.
• Strong communication and organizational skills are essential.
• Ability to de-escalate difficult conversations professionally.

Responsibilities

• Answer 40-60 calls a day to assist participants.
• Conduct intake and screening for callers.
• Maintain accurate case data and records.

Skills

Strong communication

Organizational skills

Crisis intervention

Bilingual (English/Spanish or English/Creole)

Education

Bachelor’s in Human Services

Associate’s and 2+ years experience

Tools

Microsoft Office

Job description

A staffing agency in Miami is seeking a Referral Specialist for a full-time, hybrid position offering temp-to-perm opportunities. The role involves significant phone contact, assisting callers with services, conducting screenings, maintaining records, and navigating crisis situations. Candidates with a Bachelor's in Human Services or relevant experience, strong communication skills, and proficiency in Microsoft Office are desired. Bilingual ability in English/Spanish or English/Creole is preferred.