Bilingual Housing Intake & Referral Specialist

Urban League of Broward County; Fort Lauderdale (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A community service organization is seeking an Intake Specialist in Fort Lauderdale, Florida. The role involves managing incoming calls, assessing client eligibility, and scheduling appointments. Candidates should have an Associate’s Degree, customer service experience, and bilingual skills in English and Creole. This position demands excellent communication skills and the ability to work effectively with diverse populations.

Qualifications

• Bilingual in English and Creole required.
• Experience in housing and financial literacy preferred.
• Must have excellent presentation skills.

Responsibilities

• Manage all incoming telephone calls for the Housing team.
• Assess calls for client eligibility and make appropriate referrals.
• Schedule appointments for team members.
• Prepare client files and track program related calls.
• Assist in the development of client files and monthly report preparations.

Skills

Customer service experience

Telephone experience

Oral communication skills

Written communication skills

Team-oriented attitude

Ability to work with diverse populations

Flexibility and adaptability

Education

Associate’s Degree in business, customer service, social work, or related field

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

A community service organization is seeking an Intake Specialist in Fort Lauderdale, Florida. The role involves managing incoming calls, assessing client eligibility, and scheduling appointments. Candidates should have an Associate’s Degree, customer service experience, and bilingual skills in English and Creole. This position demands excellent communication skills and the ability to work effectively with diverse populations.