Intake Specialist — Hybrid Healthcare Access

OneHome; Boca Raton (FL); Hybrid; USD 39,000 - 49,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement plan

Paid time off and holidays

Life insurance

Job summary

OneHome in Miramar, FL is hiring an Intake Coordinator. You will review referrals, verify demographic, clinical and insurance information, input cases, and assign Start of Care assessments to Registered Nurses.

You will work with insurers to verify coverage and obtain authorizations to support smooth transitions into care. This full-time hybrid role requires 1+ year of customer service, proficiency with Word, Outlook, Excel and Teams, and bilingual English/Spanish communication.

Qualifications

• 1+ years of customer service experience.
• Experience with Microsoft Office Suite (Word, Outlook, Excel, and Teams).
• Bilingual in English and Spanish.
• Must be passionate about contributing to an organization focused on improving consumer experiences

Responsibilities

• Review incoming referrals and new cases to ensure accuracy and completeness.
• Contact patients to verify demographic, clinical, and insurance information following CMS policies and compliance standards.
• Assign cases to Registered Nurses for Start of Care (SOC) assessments and monitor progress to ensure documentation is submitted within required timeframes.
• Coordinate with insurance providers to verify benefits, confirm coverage, and obtain prior authorizations when needed.
• Serve as a liaison between patients, clinicians, referral sources, and internal departments to support smooth transitions into care.
• Track authorization statuses and follow up promptly to avoid delays in service.
• Maintain organized and accurate records for all incoming referrals, communications, and case assignments.
• Communicate promptly with clinical leadership regarding any barriers, missing documentation, or issues affecting case acceptance.
• Provide excellent customer service to patients, families, referral partners, and internal team members.

Skills

Customer service

Microsoft Office

Bilingual (English/Spanish)

Healthcare exposure

Tools

Wellky

Kinnser

Job description

OneHome in Miramar, FL is hiring an Intake Coordinator. You will review referrals, verify demographic, clinical and insurance information, input cases, and assign Start of Care assessments to Registered Nurses.

You will work with insurers to verify coverage and obtain authorizations to support smooth transitions into care. This full-time hybrid role requires 1+ year of customer service, proficiency with Word, Outlook, Excel and Teams, and bilingual English/Spanish communication.