Bilingual Crisis Hotline Counselor (Spanish/Creole)

TAG MedStaffing; United States; Hybrid; USD 30,996; Full time

Job summary

A staffing agency is urgently hiring a Bilingual Crisis Hotline Counselor in Miami, FL to provide critical support for individuals experiencing emotional distress or mental health crises. This hybrid role requires bilingual abilities in Spanish or Creole, coupled with a Bachelor's degree in a behavioral health field and prior crisis counseling experience. The candidate will be responsible for crisis counseling, resource referrals, and maintaining documentation. This is an essential role that requires strong communication skills and adherence to confidentiality standards.

Qualifications

• Bilingual in Spanish or Creole is a strict requirement.
• Bachelor’s degree in a relevant behavioral health field is required.
• 1–2+ years of experience in crisis counseling or social services.
• Familiarity with crisis intervention techniques is preferred.
• Proficiency with computers and relevant software applications.

Responsibilities

• Provide crisis counseling and suicide intervention via hotline services.
• Connect callers with appropriate behavioral health services and resources.
• Follow established crisis response protocols and procedures.
• Accurately document call details and case notes in systems.
• Maintain confidentiality and adhere to HIPAA regulations.

Skills

Crisis counseling

Bilingual in Spanish or Creole

Active listening

Crisis de-escalation

Emotional resilience

Education

Bachelor’s degree in Social Work, Psychology, Human Services or related field

Tools

Call management systems

Databases

Microsoft Office tools

Job description

A staffing agency is urgently hiring a Bilingual Crisis Hotline Counselor in Miami, FL to provide critical support for individuals experiencing emotional distress or mental health crises. This hybrid role requires bilingual abilities in Spanish or Creole, coupled with a Bachelor's degree in a behavioral health field and prior crisis counseling experience. The candidate will be responsible for crisis counseling, resource referrals, and maintaining documentation. This is an essential role that requires strong communication skills and adherence to confidentiality standards.