Hybrid Insurance Support Specialist | Customer Care & Quotes

RLI Corp.; Peoria (IL); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Annual bonus plans

Employee stock ownership plan (ESOP)

401(k) with 3% company contribution

PTO and holidays

Parental and family care leave

Flexible & hybrid work arrangements

Fitness center discounts

Employee assistance program

Job summary

RLI Corp. is seeking a front-line customer support professional in Peoria, IL to respond to inquiries, provide product knowledge, and ensure policy alignment with customer needs.

You will work with administrators, agents, brokers, and policyholders, handling inquiries via phone, chat, or email and recording interactions for quality service. The role emphasizes research-based responses, accurate record-keeping, and collaboration with the Lindbergh Insurance Group to ensure proper handling of all

Qualifications

• High school diploma required; P&C license preferred but must be obtained within 3 months of employment.
• 0+ years of related experience for consideration.
• Excellent interpersonal and communication skills; professional when dealing with customers and internal teams.
• Detail oriented with good organizational skills; ability to multitask in a fast-paced environment.

Responsibilities

• Provide front-line operational and customer support to administrators, agents, brokers and policyholders.
• Communicate effectively via telephone, chat or email with internal and external channels.
• Research and craft appropriate answers to inquiries based on customer channel.
• Coordinate with Lindbergh Insurance Group to ensure proper handling of inquiries.
• Maintain accurate records of customer interactions and actions taken; document inquiries and complaints.
• Prepare quotes and bind coverage for RLI products ensuring alignment with customer needs.
• Assist with other duties as needed.

Skills

Interpersonal communication

Customer service

Detail oriented

Multitasking

Procedures follow-through

Education

High school diploma

P&C license within 3 months

Job description

RLI Corp. is seeking a front-line customer support professional in Peoria, IL to respond to inquiries, provide product knowledge, and ensure policy alignment with customer needs.

You will work with administrators, agents, brokers, and policyholders, handling inquiries via phone, chat, or email and recording interactions for quality service. The role emphasizes research-based responses, accurate record-keeping, and collaboration with the Lindbergh Insurance Group to ensure proper handling of all