Surety Solutions Associate: Quotes & Customer Support

Peoria Promise; Peoria (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Annual bonus plans

ESOP

401(k) — automatic company match

PTO & holidays

Hybrid work arrangements

Wellness benefits

Tuition reimbursement

Job summary

RLI Insurance seeks an Associate Surety Solutions Representative to deliver frontline customer support for personal and commercial lines. You will respond to inquiries via phone, chat or email, applying product knowledge to align policies with client needs.

You may prepare quotes and bind coverage with guidance from the Lindbergh Insurance Group team. Based in Peoria, IL or Lynnwood, WA, this full-time role offers a robust total rewards program within a collaborative ownership-driven culture and

Qualifications

• High school diploma required; P&C license preferred but must be obtained within 3 months of employment.
• Strong customer service and communication skills are essential.
• Ability to handle multiple inquiries and maintain professional client interactions.

Responsibilities

• Provide frontline operational and customer support to administrators, agents, brokers and policyholders.
• Answer inquiries via telephone, chat or email and research as needed to provide accurate responses.
• Prepare quotes and bind coverage for RLI insurance products aligned with customer needs.
• Coordinate with Lindbergh Insurance Group to ensure proper handling of inquiries.
• Maintain accurate records of interactions and transactions.

Skills

Interpersonal skills

Communication

Customer service

Education

High school diploma

P&C license (within 3 months)

Job description

RLI Insurance seeks an Associate Surety Solutions Representative to deliver frontline customer support for personal and commercial lines. You will respond to inquiries via phone, chat or email, applying product knowledge to align policies with client needs.

You may prepare quotes and bind coverage with guidance from the Lindbergh Insurance Group team. Based in Peoria, IL or Lynnwood, WA, this full-time role offers a robust total rewards program within a collaborative ownership-driven culture and