Hybrid Insurance Support Specialist

MMG Insurance; Presque Isle (ME); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Incentive bonus

Medical, dental, vision

Paid time off

Tuition assistance

Community involvement

Job summary

MMG Insurance is seeking a Customer Service Representative to be a trusted contact for agents, policyholders, claimants, and customers. You will handle policy servicing, billing, claims intake, quoting, data entry, and basic technical support, contributing to strong customer and agency relationships.

This hybrid role, based in our Presque Isle, ME office after training, reports to the Customer Service Supervisor.

Qualifications

• 1-2 years in a customer service-based role preferred.
• Strong judgement, phone skills and decision-making ability.
• Good typing and computer skills while handling calls.
• Strong attention to detail and accuracy.
• Ability to prioritize and multi-task.

Responsibilities

• Interact with agents, policyholders, claimants and other customers by phone.
• Provide billing or cancellation information and process payments.
• Provide claims status info and set up notices of loss.
• Prepare policies for issuance or renewal and route as needed.
• Data entry for cancellations and notices, and process DNOC/DNNR.
• Prepare quotes for agents and inform about billing amounts and due dates.

Skills

Customer service

Phone support

Email support

Typing speed

Attention to detail

Multi-tasking

Team player

Tools

Microsoft Office

MyMMG portal

MaineGate

Job description

MMG Insurance is seeking a Customer Service Representative to be a trusted contact for agents, policyholders, claimants, and customers. You will handle policy servicing, billing, claims intake, quoting, data entry, and basic technical support, contributing to strong customer and agency relationships.

This hybrid role, based in our Presque Isle, ME office after training, reports to the Customer Service Supervisor.