Hybrid Remote Insurance Customer Service Rep

The Juris Agency; Clinton Charter Township (MI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Mon-Fri Schedule

Flexibility with Work Location (Home)

Job summary

Giannone Insurance Agency is seeking a Licensed Insurance Customer Service Representative for a hybrid role in Michigan. You will support policyholders, answer inquiries, and help manage policies with a focus on exceptional service.

The ideal candidate has Michigan P&C licensing, previous customer service experience, and strong communication skills. Proficiency with CRM tools and the ability to work both remotely and in the office are essential for success.

Qualifications

• Active State of Michigan Property & Casualty License is required.
• Experience in customer service or insurance is desirable.
• Outstanding oral and written communication skills are necessary.
• Customer-focused with ability to understand client needs.
• Proficient with CRM software and related tools.
• Able to work both remotely and in the office.

Responsibilities

• Provide expert assistance to policyholders, addressing inquiries and resolving issues.
• Assist clients in understanding, managing, and updating their insurance policies.
• Facilitate claims processes by guiding clients through procedures and ensuring timely resolution.
• Maintain regular and proactive communication with clients to ensure their needs are consistently met.
• Accurately document and update client interactions, policies, and claims in the company database.
• Stay informed on the latest insurance products, services, and industry trends.

Skills

Customer service

Communication

CRM software

Teamwork

Adaptability

Remote/office flexibility

Tools

CRM software

Job description

Job Description

Giannone Insurance Agency has been a trusted partner to individuals and families for over 15 years, offering tailored insurance solutions with personal attention and exceptional service. We pride ourselves on being more than just an insurance provider; we are advisors, partners, and a source of security for our clients. Our supportive and respectful workplace values work-life balance, ongoing education, and professional growth, empowering our team to thrive both personally and professionally.

We invite you to become a part of our dynamic team as a Licensed Insurance Customer Service Representative. In this hybrid role, blend the flexibility of working remotely with the chance to connect with our Michigan community. Your role will be pivotal in ensuring the satisfaction and support of our policyholders, offering expert guidance and personalized solutions to meet their insurance needs. Embrace an environment that values growth, teamwork, and the opportunity to make a difference in our clients' lives.

We are eager to meet you!

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Mon-Fri Schedule
• Flexibility with Work Location (Home Optional)

Responsibilities

Client Support: Provide expert assistance to policyholders, addressing inquiries and resolving issues efficiently and courteously.

Policy Management: Assist clients in understanding, managing, and updating their insurance policies as needed.

Claims Assistance: Facilitate claims processes by guiding clients through procedures and ensuring timely resolution.

Client Communication: Maintain regular and proactive communication with clients to ensure their needs are consistently met.

Documentation: Accurately document and update client interactions, policies, and claims in the company database.

Continuous Learning: Stay informed on the latest insurance products, services, and industry trends to better serve clients.

Requirements

Licensing: Active State of Michigan Property & Casualty License is required.

Experience: Previous experience in customer service or insurance is desirable.

Communication Skills: Outstanding oral and written communication skills are necessary.

Customer Focused: A commitment to providing exceptional service and understanding customer needs.

Technologically Proficient: Ability to navigate CRM software and related tools efficiently.

Adaptability: Capability to work both remotely and in the office, maintaining excellent productivity.

Team-Oriented: Strong ability to work collaboratively with team members, enhancing the work environment.