Hybrid Insurance Customer Service Specialist

American Modern Insurance Group; Virginia (MN); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan with company match

Paid time off

Job summary

American Modern Insurance Group, Inc., a Munich Re company, seeks a compassionate Customer Service Representative to provide top-tier service to policyholders, agents and lienholders. You will handle inquiries and quotes with a knowledgeable, helpful, and positive attitude.

This high-volume, inbound call center role operates on a hybrid schedule. A dedicated home office space with reliable high-speed internet is required, along with proficiency in Microsoft Office and servicing/quoting tools.

Qualifications

• High School Diploma or equivalent required.
• Proficient in Microsoft Office and computer applications for servicing/quoting all products.
• Reliable high-speed internet connection and a dedicated home office space that is quiet, private, and free from distractions.

Responsibilities

• Deliver a personalized customer experience for incoming contacts with a professional and empathic voice, prioritizing the needs of each policy holders, agents, lenders, and strategic accounts, while developing a thoughtful solution and support for all lines of business.
• Provide written communication when requested such as policy documents, paid receipts, lender verifications, and email follow up etc.
• Process transactions in an omni-channel environment (i.e. servicing via phones, chat, emails etc.) for multiple lines of business and products.
• Use multiple computer applications; scheduling system, policy management systems, and various tools to assist.
• Maintain individual metrics in terms of performance and attendance, while demonstrating flexibility when it comes to shifts, upskilling, and skillsets based on business need.

Skills

Customer focus

Multitasking

Time management

Interpersonal savvy

Nimble learning

Reliable internet

Education

High School Diploma or equivalent

Tools

Microsoft Office

Knowledge management tools

Job description

American Modern Insurance Group, Inc., a Munich Re company, seeks a compassionate Customer Service Representative to provide top-tier service to policyholders, agents and lienholders. You will handle inquiries and quotes with a knowledgeable, helpful, and positive attitude.

This high-volume, inbound call center role operates on a hybrid schedule. A dedicated home office space with reliable high-speed internet is required, along with proficiency in Microsoft Office and servicing/quoting tools.