Customer Support Specialist - Hybrid, Growth & Impact

Security First Insurance; Ormond Beach (FL); Hybride; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

State-of-the-art fitness center

Chef-prepared lunches

Walking trail around offices

Team member appreciation events

Hybrid work environment

Food truck events

Professional development and mentoring

Medical, dental, vision, PTO, 401(k)

Résumé du poste

Security First Insurance is hiring a Customer Support Specialist to serve as the first point of contact for policyholders, agents, and partners. You will resolve questions, assist with billing, underwriting, and claims status, and deliver friendly support across phone, email, and other channels.

Join a hybrid team that values professionalism, collaboration, and exceptional service, with opportunities for growth and ongoing training.

Qualifications

• High school diploma or equivalent.
• 1 year of contact center or customer service experience.
• Ability to obtain Florida P&C license within 90 days of employment.

Responsabilités

• Be the first point of contact for policyholders, agents, contractors, mortgage companies, and vendor partners.
• Answer questions related to policies, billing, underwriting, and claim status.
• Deliver friendly, accurate, and timely support through phone, email, and other channels.
• Work toward first-contact resolution when possible.
• Use industry-leading technology and customer support tools to create positive experiences.
• Support agency partners and contribute to service excellence goals.

Connaissances

Customer service

Phone etiquette

Problem solving

Multitasking

Formation

High school diploma

Florida property & casualty (P&C) license

Florida driver’s license

Description du poste

Security First Insurance is hiring a Customer Support Specialist to serve as the first point of contact for policyholders, agents, and partners. You will resolve questions, assist with billing, underwriting, and claims status, and deliver friendly support across phone, email, and other channels.

Join a hybrid team that values professionalism, collaboration, and exceptional service, with opportunities for growth and ongoing training.