Insurance Customer Support Specialist | Hybrid & Growth

Security First Managers LLC; Ormond Beach (FL); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

State-of-the-art fitness center

Free chef-prepared lunches

Beautiful walking trail

Team Member appreciation events

Hybrid work environment

Food truck events

Professional development

Comprehensive benefits package

Job summary

Security First Managers, LLC is seeking a Customer Support Specialist in Florida. You will be the first point of contact for policyholders, agents, contractors, mortgage companies, and vendor partners, answering questions on policies, billing, underwriting, and claim status.

You will deliver friendly, accurate, and timely support via phone, email, and other channels. The role emphasizes first-contact resolution, using modern customer support tools, and collaboration with agency partners to meet

Qualifications

• High school diploma or equivalent.
• 1 year of contact center or customer service experience.
• OR an equivalent combination of education, certification, training, and/or experience.

Responsibilities

• Be the first point of contact for policyholders, agents, contractors, mortgage companies, and vendor partners.
• Answer customer questions related to policies, billing, underwriting, and claim status.
• Deliver friendly, accurate, and timely support through phone, email, and other communication channels.
• Work toward first-contact resolution whenever possible, helping customers get the answers they need without unnecessary transfers or callbacks.
• Utilize industry-leading technology and customer support tools to create positive customer experiences.
• Support agency partners and contribute to service excellence goals.
• Process customer correspondence and fulfill service requests.
• Learn and apply underwriting, claims, and policy guidelines to assist customers effectively.
• Participate in training and development opportunities to expand your knowledge and skills.
• Support customers during severe weather events, natural disasters, and other critical situations when they need us most.
• Help us maintain a culture built on professionalism, collaboration, and exceptional service.
• Seek opportunities to go above and beyond, surprising and delighting our customers

Skills

Customer service

Communication

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Job description

Security First Managers, LLC is seeking a Customer Support Specialist in Florida. You will be the first point of contact for policyholders, agents, contractors, mortgage companies, and vendor partners, answering questions on policies, billing, underwriting, and claim status.

You will deliver friendly, accurate, and timely support via phone, email, and other channels. The role emphasizes first-contact resolution, using modern customer support tools, and collaboration with agency partners to meet