Hybrid Insurance Customer Service Specialist

AGIA Affinity; Chicago (IL); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Hybrid work option

Career growth and advancement

Job summary

CPH Insurance is seeking a Customer Service Representative to support customers through insurance products and claims processes. You will assist customers by phone and email, facilitate claims administration, support underwriting activities, and contribute to ongoing technology and process improvements.

The ideal candidate is customer-focused, highly organized, adaptable, and comfortable making decisions in a fast-paced environment. Hybrid work model in downtown Chicago with commute required.

Qualifications

• Bachelor's degree preferred.
• Property & Casualty Insurance License preferred.
• Prior experience in insurance, customer service, claims administration, underwriting support, or related field is preferred.
• Spanish language proficiency is a plus.

Responsibilities

• Assist customers via phone and email to navigate insurance products and digital platforms.
• Facilitate claims submission and review with timely, accurate handling.
• Support underwriting activities by reviewing information and maintaining program integrity.
• Collaborate with technology and product teams to identify system issues and improvements.
• Maintain accurate records of customer interactions and claims activity.
• Deliver exceptional customer service, resolving inquiries and requests.

Skills

Multitasking

Organizational skills

Verbal communication

Written communication

Problem solving

Independence

Team mindset

Spanish (nice to have)

Education

Bachelor's degree

Insurance license (P&C)

Job description

CPH Insurance is seeking a Customer Service Representative to support customers through insurance products and claims processes. You will assist customers by phone and email, facilitate claims administration, support underwriting activities, and contribute to ongoing technology and process improvements.

The ideal candidate is customer-focused, highly organized, adaptable, and comfortable making decisions in a fast-paced environment. Hybrid work model in downtown Chicago with commute required.