Hybrid Claims Service Specialist

Merchants; Buffalo (NY); Hybrid; USD 29,000 - 37,000; Full time

Benefits offered by this job

Flexible work arrangements

Hybrid work schedule

Generous paid time off

Full Benefits: Health, Dental, Vision,

401(k) employer match up to 6%

Tuition reimbursement

Job summary

Merchants Insurance Group in Buffalo, NY is seeking a Claims Service Representative for our Central Claims team. This role offers a hybrid work schedule with two in-office days each week, and flexibility to work remotely on other days while delivering outstanding service to agents, insureds, claimants, and other customers.

Qualifications include an associate degree or equivalent experience, prior customer service, and basic computer skills (Word). Insurance knowledge is a plus.

Qualifications

• Associates degree or equivalent work experience.
• Prior customer service experience required.
• Insurance background is a plus.
• Computer experience including Microsoft Word experience.
• ImageRight knowledge is a plus.

Responsibilities

• Provide quality customer service by means of timely first contact, communication of expectations to customers and the timely responsiveness and disposition of policyholders’ comprehensive claims.
• Answers incoming calls and sets up reported claims timely and accurately in our claim system.
• Completes timely coverage verification and thorough investigation necessary to ensure an equitable disposition of claims.
• Performs claim activities and other administrative tasks, such as requesting appraisals, requesting police reports, preparing and mailing payment documents, and issuing payments.

Skills

Customer service

Microsoft Word

Insurance knowledge

Education

Associates degree or equivalent

Tools

ImageRight

Job description

Merchants Insurance Group in Buffalo, NY is seeking a Claims Service Representative for our Central Claims team. This role offers a hybrid work schedule with two in-office days each week, and flexibility to work remotely on other days while delivering outstanding service to agents, insureds, claimants, and other customers.

Qualifications include an associate degree or equivalent experience, prior customer service, and basic computer skills (Word). Insurance knowledge is a plus.