Insurance Customer Service Representative

AGIA Affinity; Chicago (IL); Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Hybrid work option

Career growth and advancement

Job summary

CPH Insurance is seeking a Customer Service Representative to support customers through insurance products and claims processes. You will assist customers by phone and email, facilitate claims administration, support underwriting activities, and contribute to ongoing technology and process improvements.

The ideal candidate is customer-focused, highly organized, adaptable, and comfortable making decisions in a fast-paced environment. Hybrid work model in downtown Chicago with commute required.

Qualifications

• Bachelor's degree preferred.
• Property & Casualty Insurance License preferred.
• Prior experience in insurance, customer service, claims administration, underwriting support, or related field is preferred.
• Spanish language proficiency is a plus.

Responsibilities

• Assist customers via phone and email to navigate insurance products and digital platforms.
• Facilitate claims submission and review with timely, accurate handling.
• Support underwriting activities by reviewing information and maintaining program integrity.
• Collaborate with technology and product teams to identify system issues and improvements.
• Maintain accurate records of customer interactions and claims activity.
• Deliver exceptional customer service, resolving inquiries and requests.

Skills

Multitasking

Organizational skills

Verbal communication

Written communication

Problem solving

Independence

Team mindset

Spanish (nice to have)

Education

Bachelor's degree

Insurance license (P&C)

Job description

Description

DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.

Description

DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.

Description

DOXA is an award-winning specialty insurance platform that acquires and develops niche-market insurance program administrators, underwriting companies, and distribution partners including MGAs, MGUs, brokers, and direct-to-consumer operators. We provide centralized sales, marketing, underwriting, and operational support that helps our companies unlock their full growth potential.

With hundreds of specialty insurance programs and partnerships and more than 20,000 agent and broker relationships nationwide, DOXA’s rapid growth is reaching new heights.

Our rapid evolution means we can deliver on something most companies just talk about: building a workplace where talented professionals are drawn to the impact they can make. We offer competitive benefits and compensation, but what really differentiates us is our culture of empowerment and commitment to innovation in the specialty insurance space.

About CPH Insurance

CPH Insurance is committed to delivering exceptional service and innovative insurance solutions to our customers. We pride ourselves on maintaining a collaborative, team-oriented culture where employees are empowered to contribute, grow professionally, and make a meaningful impact on the customer experience.

Position Summary

CPH Insurance is seeking a Customer Service Representative to support customers through the administration of insurance products and claims processes. This role is responsible for assisting customers via phone and email, facilitating claims administration, supporting underwriting activities, and contributing to ongoing technology and process improvement initiatives.

The ideal candidate is customer-focused, highly organized, adaptable, and comfortable making decisions in a fast-paced environment.

Key Responsibilities

• Assist customers with navigating insurance products and digital platforms via phone and email.
• Facilitate the claims submission and review process, ensuring timely and accurate handling of claims activity.
• Support underwriting functions by reviewing information and helping maintain the integrity of insurance programs.
• Partner with technology and product development teams by identifying and communicating system issues, enhancement opportunities, and user feedback.
• Maintain accurate records and documentation related to customer interactions and claims activity.
• Deliver exceptional customer service while resolving inquiries, concerns, and requests.

Requirements

Qualifications

Education & Experience

• Bachelor's degree preferred.
• Property & Casualty Insurance License preferred.
• Prior experience in insurance, customer service, claims administration, underwriting support, or a related field is preferred.
• Spanish language proficiency is a plus.

Skills & Attributes

• Strong multitasking and organizational skills with the ability to manage competing priorities.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a results-oriented mindset.
• Comfortable working independently and making informed decisions.
• Customer-focused with the ability to remain composed, flexible, and professional in challenging situations.
• Ability to thrive in a collaborative, team-oriented environment.
• Willingness to learn, adapt, and support evolving business needs.

Work Environment

• Hybrid position based in downtown Chicago.
• Ability to commute to the Chicago office is required.

Benefits

• Competitive compensation package
• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off
• Hybrid work opportunity
• Career growth and advancement opportunities
• Collaborative and team-oriented work environment

Salary Description

$55,000-$65,000 per year