Hybrid Insurance Support Specialist - Client Concierge

5Star Life Insurance Company; Lincoln (NE); Hybrid; USD 37,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Flexible spending accounts

401k plan with employer match

Paid time off

Paid holidays

Life insurance

Disability insurance

Employee assistance program

Career growth opportunities

On-site gym (Alexandria, VA office only)

Job summary

A leading insurance firm located in Lincoln is seeking a dedicated Customer Concierge to enhance client experiences and process inquiries. This role includes managing call inquiries, coordinating with other departments, and understanding company products. Ideal candidates will have excellent communication skills and 2-3 years of customer service experience. The firm offers a flexible hybrid work environment with competitive benefits, promoting a collaborative culture and career growth opportunities.

Qualifications

• Must have 2-3 years of customer service experience including telephone support.
• Excellent written and oral communication skills are required.
• Must be able to handle a high volume of calls and multi-task effectively.

Responsibilities

• Manage a high volume of call inquiries and process claims.
• Effectively communicate with insureds regarding claims and coverage.
• Document member interactions and handle administrative tasks.

Skills

Customer service skills

Communication skills

Attention to detail

Spanish language skills

Education

High school GED or equivalent work experience

2-year associates degree preferred

Tools

Microsoft Office

Salesforce.com

Job description

A leading insurance firm located in Lincoln is seeking a dedicated Customer Concierge to enhance client experiences and process inquiries. This role includes managing call inquiries, coordinating with other departments, and understanding company products. Ideal candidates will have excellent communication skills and 2-3 years of customer service experience. The firm offers a flexible hybrid work environment with competitive benefits, promoting a collaborative culture and career growth opportunities.