Hybrid Insurance Customer Service & Claims Associate

AGIA Affinity; United States; Hybrid; USD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation package

Medical, dental, and vision insurance

401(k) plan

Paid time off

Hybrid work opportunity

Career growth and advancement

Collaborative and team-oriented work

Job summary

CPH Insurance is seeking a Customer Service Representative to support customers through the administration of insurance products and claims processes. This role is responsible for assisting customers via phone and email, facilitating claims administration, supporting underwriting activities, and contributing to ongoing technology and process improvement initiatives.

The ideal candidate is customer-focused, highly organized, adaptable, and comfortable making decisions in a fast-paced environment.

Qualifications

• Bachelor's degree preferred.
• Property & Casualty Insurance License preferred.
• Prior experience in insurance, customer service, claims administration, underwriting support, or related field is preferred.
• Spanish language proficiency is a plus.

Responsibilities

• Assist customers with navigating insurance products and digital platforms via phone and email.
• Facilitate the claims submission and review process, ensuring timely and accurate handling of claims activity.
• Support underwriting functions by reviewing information and helping maintain the integrity of insurance programs.
• Partner with technology and product development teams by identifying and communicating system issues, enhancement opportunities, and user feedback.
• Maintain accurate records and documentation related to customer interactions and claims activity.
• Deliver exceptional customer service while resolving inquiries, concerns, and requests.

Skills

Customer-focused

Multitasking

Verbal communication

Written communication

Problem-solving

Independent work

Education

Bachelor's degree preferred

Insurance license preferred

Job description

CPH Insurance is seeking a Customer Service Representative to support customers through the administration of insurance products and claims processes. This role is responsible for assisting customers via phone and email, facilitating claims administration, supporting underwriting activities, and contributing to ongoing technology and process improvement initiatives.

The ideal candidate is customer-focused, highly organized, adaptable, and comfortable making decisions in a fast-paced environment.