Hybrid Remote Insurance Customer Care Associate

Amica Mutual Insurance Company; United States; On-site; USD 48,000 - 70,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Life insurance

Paid vacation

Paid holidays

Sick time

401k with match

Profit sharing

Parental leave

Student loan repayment

Tuition reimbursement

Wellness reimbursement

Community involvement

Career growth

Job summary

Amica Mutual Insurance Company in Fairport, NY is seeking an Associate Customer Care Representative to service policyholders by phone. The role emphasizes professional telephone service, sales experience, and teamwork in a high-call-volume environment.

Starting salary is $48,298, with potential to $70,040 based on experience and licenses, plus annual incentives. Work week is 37.5 hours, with occasional work-from-home days after training, and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent education required.
• Previous customer service and sales experience.
• Excellent interpersonal and communication skills.
• Computer keyboard and processing skills.
• Previous insurance background is a plus, but not required.
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license.

Responsibilities

• Conduct professional telephone conversations to service customer accounts in a high call volume environment.
• Problem-solve and use time effectively to multitask and prioritize work.
• Assist customers with various billing and policy change transactions over the phone.
• Gain customer trust and respect by establishing and maintaining effective relationships.
• Demonstrate a high standard of customer service.
• Collaborate with others in a team setting.

Skills

Customer service

Sales experience

Excellent communication

Telephone etiquette

Education

High school diploma or equivalent

Tools

CRM software

Computer keyboard skills

Job description

Amica Mutual Insurance Company in Fairport, NY is seeking an Associate Customer Care Representative to service policyholders by phone. The role emphasizes professional telephone service, sales experience, and teamwork in a high-call-volume environment.

Starting salary is $48,298, with potential to $70,040 based on experience and licenses, plus annual incentives. Work week is 37.5 hours, with occasional work-from-home days after training, and a comprehensive benefits package.