Hybrid Inside Sales Rep, Aftermarket Growth & Solutions

Nsk-Corporation; Ann Arbor Charter Township (MI); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Matching 401(k)

Generous vacation and holidays

Life insurance

Growth opportunities

Job summary

NSK Corporation is seeking an Inside Sales Representative - Aftermarket in a hybrid setup. The role oversees a portfolio of customer accounts, manages quotes, order maintenance, expediting, and forecasting, with collaboration across departments and minimal supervision.

The candidate should have a high school diploma or equivalent and 2–4 years of related experience; a technical diploma or associate's degree with 4–6 years is preferred. Strong customer focus is essential.

Qualifications

• High School Diploma or Equivalent with 2–4 years related experience.
• Preferred: Technical Diploma or Associate's Degree with 4–6 years related experience.
• Strong customer focus, collaboration across departments, and the ability to work independently with minimal supervision.

Responsibilities

• Receives and manages incoming customer phone calls from assigned customers as well as overflow calls for other inside sales representative's customers; responds to e-mails and phone calls from customers in a timely manner.
• Enters orders, prepares and sends sales quotes, monitors status of existing orders, expedites shipments and addresses any customer service or product issues.
• Locates appropriate products either in the U.S., globally, or utilizes purchased products with modifications; collaborate with BCD, domestic plants, procurement, and/or NSK Affiliates in other countries as necessary.
• Demonstrates basic technical knowledge of bearing and linear products as well as NSK tools, bearing heaters and other purchased products. Ability to interpret NSK nomenclature by using appropriate resources. Interchange bearing and linear products from competitor's part numbers. Offer product substitutions when appropriate. Knowledge of product modification options and when to offer. Work with engineering as needed to find the right product solutions.
• Receives and processes orders, which may include working with other departments to have stock released, to have global stock transferred, or to order product.
• Actively monitors and addresses lack of supply issues on open orders, including weekly monitoring of stock allocations and daily examination of shipping reservations.

Education

High School Diploma or Equivalent

Technical Diploma or Associate's Degree

Job description

NSK Corporation is seeking an Inside Sales Representative - Aftermarket in a hybrid setup. The role oversees a portfolio of customer accounts, manages quotes, order maintenance, expediting, and forecasting, with collaboration across departments and minimal supervision.

The candidate should have a high school diploma or equivalent and 2–4 years of related experience; a technical diploma or associate's degree with 4–6 years is preferred. Strong customer focus is essential.