Inside Sales Representative - Aftermarket

NSK; Ann Arbor Charter Township (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Full medical, dental, and vision

Matching 401(k)

Generous vacation and holidays

Life insurance

Growth opportunities

Job summary

NSK Corporation is seeking an Inside Sales Representative - Aftermarket to manage a defined set of customer accounts in a hybrid role. You will handle quotes, order maintenance, expediting, and forecasting while collaborating with cross-functional teams to deliver solutions.

The role requires a high school diploma or equivalent and 2–4 years of related experience; a technical diploma or associate degree and 4–6 years are preferred. Strong customer focus and proactive communication are essential.

Qualifications

• Must have a high school diploma or equivalent.
• 2–4 years of position-related experience; 4–6 years preferred with a technical diploma or associate degree.

Responsibilities

• Receives and manages incoming customer calls from assigned customers and overflow calls for other inside sales representatives; responds to e-mails and phone calls in a timely manner.
• Enters orders, prepares and sends sales quotes, monitors status of existing orders, expedites shipments and addresses customer service or product issues.
• Locates appropriate products in the U.S. or globally, or uses purchased products with modifications; collaborates with BCD, domestic plants, procurement, and NSK Affiliates in other countries as needed.
• Demonstrates basic technical knowledge of bearing and linear products and NSK tools; interprets NSK nomenclature and offers substitutions when appropriate.
• Receives and processes orders, coordinating stock transfers or product orders with other departments.
• Monitors and addresses supply issues on open orders, including weekly stock allocations and daily shipping reservations.

Education

High School Diploma or Equivalent

Technical Diploma or Associate's Degree

Job description

Inside Sales Representative - Aftermarket - NSK Corporation

The Company

NSK is a global manufacturer of ball and roller bearings, linear motion technology, automotive components, and steering systems with both domestic and overseas manufacturing. NSK also offers a full range of services including reconditioning, ball screw repair, product integration, application engineering, and predictive and preventative maintenance and reliability services. NSK's products and solutions are everywhere where things are in motion - even under the toughest conditions. NSK's high-precision rolling bearings are sued in wind turbines and machine tools, linear components are found in production lines, while our automotive components are installed in the vehicles of almost every well-known automaker.

The Inside Sales Representative - Aftermarket Role

This is a hybrid role managing a set of customer accounts, including quotes, order maintenance, expediting, and forecasting. Requires strong customer focus, collaboration across departments, and the ability to work independently with minimal supervision.

Responsibilities

• Receives and manages incoming customer phone calls from assigned customers as well as overflow calls for other inside sales representative's customers; responds to e-mails and phone calls from customers in a timely manner.
• Enters orders, prepares and sends sales quotes, monitors status of existing orders, expedites shipments and addresses any customer service or product issues.
• Locates appropriate products either in the U.S., globally, or utilizes purchased products with modifications; collaborate with BCD, domestic plants, procurement, and/or NSK Affiliates in other countries as necessary.
• Demonstrates basic technical knowledge of bearing and linear products as well as NSK tools, bearing heaters and other purchased products. Ability to interpret NSK nomenclature by using appropriate resources. Interchange bearing and linear products from competitor's part numbers. Offer product substitutions when appropriate. Knowledge of product modification options and when to offer. Work with engineering as needed to find the right product solutions.
• Receives and processes orders, which may include working with other departments to have stock released, to have global stock transferred, or to order product.
• Actively monitors and addresses lack of supply issues on open orders, including weekly monitoring of stock allocations and daily examination of shipping reservations.

Qualifications

• This job requires a minimum of a High School Diploma or Equivalent and 2 to 4 years of position-related experience; the preferred formal education is a Technical Diploma or Associate's Degree and 4 to 6 years of position-related experience.

Featured Benefits

• Full medical, dental, and vision insurance offered
• Matching 401(k)
• Generous vacation and holidays
• Life insurance
• Growth opportunities

NSK is an Equal Employment Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.

VEVRAA Federal Contractor

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.