Inside Sales Representative - Aftermarket

NSK; Ann Arbor (MI); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Full medical insurance

Dental and vision insurance

401(k) matching

Generous vacation and holidays

Life insurance

Growth opportunities

Job summary

NSK Corporation is seeking an Inside Sales Representative - Aftermarket in a hybrid setting to manage customer accounts, prepare quotes, maintain orders, and forecast needs. You will work with multiple NSK teams and affiliates to source products and resolve issues, ensuring timely deliveries.

The role requires customer-focus, collaboration, and the ability to work independently with minimal supervision, leveraging technical knowledge of bearings and NSK products.

Qualifications

• Requires a minimum of a High School Diploma or Equivalent and 2–4 years of position-related experience.
• Preferred Technical Diploma or Associate's Degree with 4–6 years of position-related experience.

Responsibilities

• Handle incoming customer calls and emails for assigned customers; respond promptly.
• Enter orders, prepare quotes, monitor order status, and expedite shipments.
• Coordinate with internal teams and NSK affiliates to locate products globally or modify as needed.
• Demonstrate basic technical knowledge of bearing and NSK products; interpret NSK nomenclature.
• Process orders including stock release, global transfers, or new orders.
• Monitor supply issues and actively address stock allocations and shipping reservations.

Skills

Customer focus

Cross-functional collaboration

Independent work

Product knowledge

Education

High School Diploma

Technical Diploma/Associate degree

Tools

CRM system

ERP

MS Excel

Job description

Inside Sales Representative - Aftermarket - NSK Corporation

The Company

NSK is a global manufacturer of ball and roller bearings, linear motion technology, automotive components, and steering systems with both domestic and overseas manufacturing. NSK also offers a full range of services including reconditioning, ball screw repair, product integration, application engineering, and predictive and preventative maintenance and reliability services. NSK's products and solutions are everywhere where things are in motion - even under the toughest conditions. NSK's high-precision rolling bearings are sued in wind turbines and machine tools, linear components are found in production lines, while our automotive components are installed in the vehicles of almost every well-known automaker.

The Inside Sales Representative - Aftermarket Role

This is a hybrid role managing a set of customer accounts, including quotes, order maintenance, expediting, and forecasting. Requires strong customer focus, collaboration across departments, and the ability to work independently with minimal supervision.

Responsibilities

• Receives and manages incoming customer phone calls from assigned customers as well as overflow calls for other inside sales representative's customers; responds to e-mails and phone calls from customers in a timely manner.
• Enters orders, prepares and sends sales quotes, monitors status of existing orders, expedites shipments and addresses any customer service or product issues.
• Locates appropriate products either in the U.S., globally, or utilizes purchased products with modifications; collaborate with BCD, domestic plants, procurement, and/or NSK Affiliates in other countries as necessary.
• Demonstrates basic technical knowledge of bearing and linear products as well as NSK tools, bearing heaters and other purchased products. Ability to interpret NSK nomenclature by using appropriate resources. Interchange bearing and linear products from competitor's part numbers. Offer product substitutions when appropriate. Knowledge of product modification options and when to offer. Work with engineering as needed to find the right product solutions.
• Receives and processes orders, which may include working with other departments to have stock released, to have global stock transferred, or to order product.
• Actively monitors and addresses lack of supply issues on open orders, including weekly monitoring of stock allocations and daily examination of shipping reservations.

Qualifications

• This job requires a minimum of a High School Diploma or Equivalent and 2 to 4 years of position-related experience; the preferred formal education is a Technical Diploma or Associate's Degree and 4 to 6 years of position-related experience.

Featured Benefits

• Full medical, dental, and vision insurance offered
• Matching 401(k)
• Generous vacation and holidays
• Life insurance
• Growth opportunities

NSK is an Equal Employment Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status, or any other characteristic protected by law.

VEVRAA Federal Contractor