Hybrid Inside Sales Operations Lead (Renewals)

Informa Group Plc.; Pennsylvania; Hybrid; USD 35,000 - 50,000; Full time

Job summary

Taylor & Francis is seeking an Inside Sales Operations Executive to support renewals, order processing, and contract administration from our Philadelphia office, with hybrid remote flexibility.

The role collaborates with Inside Sales, Finance, Legal, and Customer Support to ensure accurate records, timely renewals, and excellent customer service. The successful candidate will manage multi-year renewals under $20K and contribute to process improvements.

Qualifications

• Experience in sales operations, customer support, or admin roles.
• Experience in B2B environments, especially with subscriptions/renewals.
• Ability to prioritize tasks and manage multiple accounts.
• Familiarity with Salesforce and SAP preferred.
• Strong Excel and MS Office skills.

Responsibilities

• Prepare, validate, and process customer orders accurately and within timelines.
• Verify pricing, entitlements, and contract terms prior to submission.
• Maintain contract and customer documentation for compliance and audit requirements.
• Manage invoicing for renewals, amendments, and new transactions.
• Support revenue recognition and month-end activities related to renewals.
• Maintain Salesforce records and monitor renewal opportunities.
• Coordinate with Inside Sales, Finance, Legal, and Customer Support teams.
• Provide timely, professional support for customer inquiries and issues.

Job description

Taylor & Francis is seeking an Inside Sales Operations Executive to support renewals, order processing, and contract administration from our Philadelphia office, with hybrid remote flexibility.

The role collaborates with Inside Sales, Finance, Legal, and Customer Support to ensure accurate records, timely renewals, and excellent customer service. The successful candidate will manage multi-year renewals under $20K and contribute to process improvements.