Hybrid Inside Sales Lead - Renewals & Subscriptions Growth

Informagroupplc; Philadelphia (Philadelphia County); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Informagroupplc is seeking an experienced Associate Director of Inside Sales to lead our global Inside Sales team and shape renewal and retention strategies for small accounts. You will drive the transition to protective subscription models for ebooks and journals, build a high-performing team, and collaborate across commercial functions to maximize customer lifetime value.

This role emphasizes analytics, KPI tracking, and partnership with Success, Product, and Marketing to advance renewal rates

Qualifications

• Extensive experience in inside sales, account management, or customer success leadership.
• Proven renewals/retention in a B2B environment (academic publishing, information services, or SaaS preferred).
• Experience transitioning customers to subscription or protective business models.
• Leadership of high-performing sales teams.
• Knowledge of renewal analytics and customer lifecycle management.

Responsibilities

• Lead inside sales renewals and retention strategies for small accounts.
• Drive transition from traditional purchasing to subscription models with strong customer satisfaction.
• Forecast renewal revenue and monitor retention KPIs; report to senior leadership.
• Collaborate with Customer Success, Product, and Marketing to improve experience and product adoption.

Skills

Inside sales leadership

Renewals & retention

Team leadership

Salesforce

Data-driven

Strategic partnerships

B2B SaaS

Communication

Education

Bachelor's degree in Business

MBA preferred

Tools

Salesforce

Job description

Informagroupplc is seeking an experienced Associate Director of Inside Sales to lead our global Inside Sales team and shape renewal and retention strategies for small accounts. You will drive the transition to protective subscription models for ebooks and journals, build a high-performing team, and collaborate across commercial functions to maximize customer lifetime value.

This role emphasizes analytics, KPI tracking, and partnership with Success, Product, and Marketing to advance renewal rates