Inside Sales Director — Renewals & Subscriptions Growth

Informa PLC; United States; Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Private medical insurance

Pension scheme

Flexible working culture

Volunteer days

Job summary

Informa PLC is seeking an Associate Director of Inside Sales to lead the global renewals and retention program for small accounts. The role focuses on transitioning customers to protective subscription models for ebooks and journals, while maximizing customer lifetime value and building strong stakeholder relationships.

You will lead a high‑performing inside sales team, coaching on renewal strategies, quota attainment, and market opportunities for smaller customers.

Qualifications

• Extensive experience in inside sales, account management, or customer success with leadership background.
• Proven track record managing renewals and retention in B2B environments.
• Experience transitioning customers to subscription or protective business models.

Responsibilities

• Lead and develop a high‑performing inside sales team focused on renewals and retention.
• Drive renewal rates, minimize churn, and upsell/cross‑sell opportunities.
• Collaborate with Success, Product, and Marketing to enhance customer experience and adoption.
• Forecast renewal revenue and provide strategic insights to leadership.
• Maintain CRM data quality and track pipeline health.

Skills

Renewal & retention leadership

Team leadership

Data-driven decision making

Customer success orientation

Communication & negotiation

Change management

Forecasting & analytics

Education

Bachelor's degree in Business/Marketing or related field

MBA (plus)

Tools

Salesforce

Job description

Informa PLC is seeking an Associate Director of Inside Sales to lead the global renewals and retention program for small accounts. The role focuses on transitioning customers to protective subscription models for ebooks and journals, while maximizing customer lifetime value and building strong stakeholder relationships.

You will lead a high‑performing inside sales team, coaching on renewal strategies, quota attainment, and market opportunities for smaller customers.