Global Inside Sales Director — Renewals & Growth

Taylor & Francis Group; Philadelphia (Philadelphia County); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

15 paid vacation days

10 paid sick days

2 paid floating holidays

Paid parental leave

Paid life events leave

Medical, dental, & vision benefits

401(k) match

Flexible working schedule

4 paid volunteering days per year

Birthday leave

Job summary

Taylor & Francis Group is seeking an experienced Associate Director of Inside Sales to lead a global renewals and retention program for small accounts. You will drive the transition to protective subscription models and manage a high-performance inside sales team across ebooks and journals.

You will collaborate with Customer Success, Product, and Marketing to enhance customer experience, track KPIs, and uncover opportunities in a growing portfolio.

Qualifications

• Extensive experience in inside sales leadership roles.
• Proven track record managing renewals/retention in a B2B environment.
• Experience driving retention and growth in smaller account segments (sub-$20k).
• Experience transitioning customers to subscription/protective models.
• Strong leadership and development of high-performing sales teams.

Responsibilities

• Drive renewals, retention and growth across ebooks and journals accounts.
• Lead strategic transition to subscription/protective models with strong customer satisfaction.
• Analyze renewal trends and identify at-risk accounts for targeted intervention.
• Establish KPIs for renewal rates, retention, upsell, and customer satisfaction.
• Partner with stakeholders to optimize third-party management strategies and product adoption.
• Lead and develop inside sales teams focused on renewals and retention.
• Forecast renewal revenue and provide strategic insights to leadership.
• Utilize CRM to track interactions, renewal status, and pipeline health.

Skills

Inside sales leadership

Renewals & retention

B2B sales

Team management

CRM (Salesforce)

Data-driven decisions

Education

Bachelor's degree in Business/Marketing

Tools

Salesforce

CRM analytics

Excel

Job description

Taylor & Francis Group is seeking an experienced Associate Director of Inside Sales to lead a global renewals and retention program for small accounts. You will drive the transition to protective subscription models and manage a high-performance inside sales team across ebooks and journals.

You will collaborate with Customer Success, Product, and Marketing to enhance customer experience, track KPIs, and uncover opportunities in a growing portfolio.