Hybrid Inbound Care Specialist - Customer Support

Sun Life; Portland (ME); Hybrid; USD 38,000 - 51,000; Full time

Job summary

Sun Life U.S. invites you to join our hybrid Contact Center team in Portland, ME. You will handle inbound calls for multiple client companies, resolving basic inquiries and routing complex issues to the right teams.

Your role includes processing claims-related administrative tasks and delivering a positive client experience. Typical shift is 11:30am–8:00pm EST, Monday to Friday, with no weekend work. We offer a supportive environment, ongoing training, and the chance to impact lives through

Qualifications

• Prior customer service or contact center experience.
• Client-focused mindset with empathetic approach.
• Ability to multi-task across technology platforms.
• Strong communication and collaborative skills.
• Willingness to work in a hybrid schedule.

Responsibilities

• Drive timely resolution of various call types.
• Document calls clearly and concisely.
• Engage other departments to address complex service issues.
• Maintain understanding of clients, products, and department functions.

Skills

Customer service

Contact center experience

Communication skills

Multitasking across platforms

Team collaboration

Job description

Sun Life U.S. invites you to join our hybrid Contact Center team in Portland, ME. You will handle inbound calls for multiple client companies, resolving basic inquiries and routing complex issues to the right teams.

Your role includes processing claims-related administrative tasks and delivering a positive client experience. Typical shift is 11:30am–8:00pm EST, Monday to Friday, with no weekend work. We offer a supportive environment, ongoing training, and the chance to impact lives through