Hybrid Inbound Call Center Rep – Leaves & Claims

Sun Life; Wellesley (MA); Hybrid; USD 38,000 - 51,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits

401(k) match

Paid time off

Job summary

Sun Life U.S. is seeking a Contact Center Representative to handle inbound calls for multiple client companies, resolving routine inquiries such as leaves of absence and disability and providing claims-related administrative support.

The role emphasizes compassionate service and accurate documentation, with collaboration across departments to resolve complex issues. Hybrid work is required with in-office presence at least 2 days weekly.

Qualifications

• Prior customer service or contact center experience.
• Client-focused mindset and empathetic approach toward others.
• Ability to multi-task across various technology platforms.
• Strong communication and problem-solving skills.
• Willingness to work in a hybrid environment with in-office and remote days.

Responsibilities

• Drive timely resolution of various call types, creating a positive client experience.
• Document calls in a clear and concise manner.
• Engage other departments, when needed, to address complex service issues.
• Maintain an understanding of the different clients, products, and department functions.

Skills

Customer service

Communication

Empathy

Multitasking

Problem solving

Job description

Sun Life U.S. is seeking a Contact Center Representative to handle inbound calls for multiple client companies, resolving routine inquiries such as leaves of absence and disability and providing claims-related administrative support.

The role emphasizes compassionate service and accurate documentation, with collaboration across departments to resolve complex issues. Hybrid work is required with in-office presence at least 2 days weekly.