Hybrid HR & Shared Services Advisor

Apex Systems, LLC; Pensacola (FL); Hybrid; USD 21,000 - 28,000; Part time

Benefits offered by this job

Health insurance

401K matching

Health Savings Account (HSA)

Employee Assistance Program

Job summary

Everforth Apex Systems seeks a Shared Services Advisor to handle employee inquiries and process HR transactions in a hybrid role based in Pensacola, FL. The position emphasizes inbound calls, HR service knowledge, and accurate issue resolution.

The role requires 2–7 years of experience in customer service or HR/shared services, with strong communication and problem-solving skills. Hybrid work options include Pensacola or Winchester with supportive benefits and training opportunities.

Qualifications

• 2-7 years of experience in roles showing initiative and multitasking, preferably HR or Shared Services.

Responsibilities

• Answer inbound calls from employees across the enterprise for a significant portion of the day.
• Maintain knowledge of HR services and routes for inquiries.
• Analyze and interpret basic issues and coordinate solutions.
• Resolve basic operational or processing issues and inquiries.
• Provide guidance on SSC processes and HR services.
• Adhere to service level agreements and HR policies.

Skills

Customer service

Relationship management

HR knowledge

Data interpretation

Research & problem solving

Verbal & written communication

Word proficiency

PowerPoint

Tools

Word

PowerPoint

Job description

Everforth Apex Systems seeks a Shared Services Advisor to handle employee inquiries and process HR transactions in a hybrid role based in Pensacola, FL. The position emphasizes inbound calls, HR service knowledge, and accurate issue resolution.

The role requires 2–7 years of experience in customer service or HR/shared services, with strong communication and problem-solving skills. Hybrid work options include Pensacola or Winchester with supportive benefits and training opportunities.