Shared Services - Advisor

Apex Systems; Pensacola (FL); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K with company match

ESPP

Job summary

Everforth Apex is seeking a Shared Services Advisor to provide guidance across HR services, handling employee inquiries and processing HR transactions. The role emphasizes delivering high-quality service, unresolved issues escalation, and adherence to SLAs.

The ideal candidate will have 2–7 years of HR or shared services experience, strong communication skills, and the ability to manage multiple priorities in a hybrid environment.

Qualifications

• 2-7 years in roles showing independence and initiative in HR or Shared Services.
• Experience handling inquiries across HR programs, processes, and communications.
• Ability to analyze basic issues and route or resolve through defined processes.
• Attention to detail and ability to meet deadlines.
• Strong verbal and written communication skills, including Word.

Responsibilities

• Answer inbound calls from employees across the enterprise for up to 5 hours per day.
• Maintain knowledge of HR services and route inquiries on HR programs and policies.
• Analyze basic issues and coordinate efficient solutions.
• Resolve basic operational or processing issues or escalate as needed.
• Provide guidance on SSC processes and HR services to stakeholders.
• Adhere to defined service level agreements.
• Ensure compliance with HR policies and procedures.
• Support quality control checks for process accuracy and efficiency.
• Research process improvements and brief senior staff as directed.

Skills

Customer service

Relationship management

HR knowledge

Data interpretation

Database skills

Presentation software

Organization

Time management

Communication (verbal)

Communication (written)

Word proficiency

Job description

Job#: 3053532

Job Description:

Location: Pensacola, FL or Winchester, VA (Hybrid)

Role Overview

A Shared Services Advisor provides guidance and support across various shared services functions to optimize operations and resolve employee inquiries. The role involves identifying, researching, and resolving issues or discrepancies, as well as reviewing and processing HR personnel transactions. This position requires answering inbound calls for a significant portion of the day and maintaining a comprehensive knowledge of HR services.

Key Responsibilities

• Responsible for answering inbound calls to prospective, current, and former employees across the enterprise for up to 5 hours per day.
• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications.
• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately.
• Resolve or arrange for the resolution of basic operational or processing issues, inquiries, and complaints.
• Provide guidance to internal and external customers and stakeholders regarding basic SSC processes and HR services.
• Perform functions in adherence to defined service level agreements.
• Ensure compliance with all HR-related policies, practices, and procedures.
• Support ongoing quality control checks to ensure the efficiency and accuracy of basic processes and procedures.
• Perform research for process improvements and provide information to senior staff and leadership as directed.

Required Qualifications

Experience: 2-7 years of experience in positions that reflect the ability to work independently, exercise sound judgment, display a high degree of initiative, and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function.

Skills

• Advanced customer service focus and relationship management skills.
• Familiarity with various Human Resource issues, services, and systems.
• Basic skill in following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations.
• Effective database and presentation software skills.
• Effective organizational, planning, and time management skills.
• Effective research, analytical, and problem-solving skills.
• Effective skill exercising initiative and using good judgment to make sound decisions.
• Effective skill maintaining accuracy with attention to detail and meeting deadlines.
• Effective verbal and written communication skills.
• Required proficiency with Word.

Preferred Qualifications

• Previous call center experience.
• Exposure to human capital management systems.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road
Suite 200
Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.