Hybrid HR Helpdesk Specialist — AskHR

BlackBerry Inc.; MacGregor Park (NC); Hybrid; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health plan

Life insurance

Disability coverage

401k

Job summary

ABB in Cary, NC is seeking a driven HR professional to perform daily HR transactions across service lines or countries in a hybrid work model. You will deliver high-quality service, manage inquiries, and support global standards while ensuring local compliance.

The role emphasizes end-to-end HR processes, collaboration across functions, and continuous improvement within a SOX/compliance framework.

Qualifications

• Bachelor's degree is preferred but not required.
• 3+ years of HR experience.
• Experience handling the daily HR workload.
• Excellent customer service skills.
• Strong verbal and written communication.
• Authorized to work in the US.

Responsibilities

• Execute and deliver HR services per processes, KPIs and quality targets.
• Handle HR inquiries via AskHR tickets and phone.
• Provide operations expertise across countries and functions.
• Identify deficiencies and recommend process improvements.
• Perform 4-eye checks, SOX, data protection and compliance tasks.

Skills

Customer service

Escalation management

Verbal & written communication

HR operations

SOX compliance awareness

Data privacy/compliance

Education

Bachelor's degree (preferred)

Job description

ABB in Cary, NC is seeking a driven HR professional to perform daily HR transactions across service lines or countries in a hybrid work model. You will deliver high-quality service, manage inquiries, and support global standards while ensuring local compliance.

The role emphasizes end-to-end HR processes, collaboration across functions, and continuous improvement within a SOX/compliance framework.