Hybrid HR Processing Associate - Service & Records

Boise State University; Boise, Northern (ID, KY); Hybrid; USD 227,000 - 324,000; Full time

Benefits offered by this job

12 paid holidays

Vacation days 12-24

ORP retirement 10.76%

PERSI retirement 11.96%

Medical insurance

Tuition waiver

See benefits page

Job summary

Boise State University seeks an HR Processor to perform specialized human resource and administrative support work that promotes accurate, timely, and compliant HR services and records. You will serve as a trusted first point of contact for HR-related questions and needs, handling inquiries via the ServiceNow ticketing system and in-person interactions.

The role supports the HR Processing team, maintains confidential employee records, ensures pay accuracy, and collaborates across campus to meet

Qualifications

• Some knowledge of: human resource management concepts.
• Good knowledge of: administrative support functions including organizational skills, composing business documents, compiling and summarizing data, and customer service.
• Experience: interpreting and applying employment laws, rules, regulations, and policies.

Responsibilities

• Deliver exceptional HR service and support to employees, faculty, staff, and campus partners, serving as a trusted first point of contact for HR-related questions and needs.
• Manage and respond to HR inquiries through the HR Processor inbox and ServiceNow ticketing system, and other communication methods, ensuring timely, accurate, and customer-focused resolutions.
• Provide responsive support by phone and in-person, helping customers navigate HR processes and connecting them with the appropriate resources.
• Build strong partnerships across the campus community by serving as a knowledgeable and approachable liaison between Human Resources and campus stakeholders.
• Serve as an essential member of Boise State’s HR Processing team, ensuring timely and accurate HR transactions that directly support employees throughout their employment lifecycle.
• Maintain accurate and confidential employee records and HR systems, ensuring information is current and accessible for critical university processes.
• Review and track personnel records and employment actions to ensure alignment with federal and state regulations, university policies, and HR requirements.
• Perform accurate data entry and transaction processing that directly supports on-time and accurate pay for faculty, staff, and student employees.
• Partner with the HR Processing team to manage daily priorities, shifting workloads, and seasonal HR activities, providing flexibility and support during high-volume periods.
• Contribute to the whole HR Operations team and support the Front Desk functions as needed.
• Will perform other duties as assigned.

Skills

Customer service

HR concepts

Administrative procedures

Confidentiality

Job description

Boise State University seeks an HR Processor to perform specialized human resource and administrative support work that promotes accurate, timely, and compliant HR services and records. You will serve as a trusted first point of contact for HR-related questions and needs, handling inquiries via the ServiceNow ticketing system and in-person interactions.

The role supports the HR Processing team, maintains confidential employee records, ensures pay accuracy, and collaborates across campus to meet