HR Processing- Human Resources Associate

Boise State University; Boise, Northern (ID, KY); Hybrid; USD 227,000 - 324,000; Full time

Benefits offered by this job

12 paid holidays

Vacation days 12-24

ORP retirement 10.76%

PERSI retirement 11.96%

Medical insurance

Tuition waiver

See benefits page

Job summary

Boise State University seeks an HR Processor to perform specialized human resource and administrative support work that promotes accurate, timely, and compliant HR services and records. You will serve as a trusted first point of contact for HR-related questions and needs, handling inquiries via the ServiceNow ticketing system and in-person interactions.

The role supports the HR Processing team, maintains confidential employee records, ensures pay accuracy, and collaborates across campus to meet

Qualifications

• Some knowledge of: human resource management concepts.
• Good knowledge of: administrative support functions including organizational skills, composing business documents, compiling and summarizing data, and customer service.
• Experience: interpreting and applying employment laws, rules, regulations, and policies.

Responsibilities

• Deliver exceptional HR service and support to employees, faculty, staff, and campus partners, serving as a trusted first point of contact for HR-related questions and needs.
• Manage and respond to HR inquiries through the HR Processor inbox and ServiceNow ticketing system, and other communication methods, ensuring timely, accurate, and customer-focused resolutions.
• Provide responsive support by phone and in-person, helping customers navigate HR processes and connecting them with the appropriate resources.
• Build strong partnerships across the campus community by serving as a knowledgeable and approachable liaison between Human Resources and campus stakeholders.
• Serve as an essential member of Boise State’s HR Processing team, ensuring timely and accurate HR transactions that directly support employees throughout their employment lifecycle.
• Maintain accurate and confidential employee records and HR systems, ensuring information is current and accessible for critical university processes.
• Review and track personnel records and employment actions to ensure alignment with federal and state regulations, university policies, and HR requirements.
• Perform accurate data entry and transaction processing that directly supports on-time and accurate pay for faculty, staff, and student employees.
• Partner with the HR Processing team to manage daily priorities, shifting workloads, and seasonal HR activities, providing flexibility and support during high-volume periods.
• Contribute to the whole HR Operations team and support the Front Desk functions as needed.
• Will perform other duties as assigned.

Skills

Customer service

HR concepts

Administrative procedures

Confidentiality

Job description

Job Summary/Basic Function:

Perform specialized human resource and administrative support work that promotes accurate, timely, and compliant human resource services and records; provide responsive customer service to employees and campus partners; and perform related work.

This position may have the opportunity to work a hybrid work schedule (where a mix of in-person work from a Boise State worksite and an alternative work location within the state of Idaho is utilized) after an agreed-upon probationary/training period. Candidates must be able to work on-site as needed.

This position is not eligible for VISA sponsorship.

Department Overview:

Human Resources and Workforce Strategy fosters a thriving campus community designed to enhance well-being, collaboration, innovation, and career growth. Our mission is to build and empower an engaged workforce to advance the university’s mission. Join us and be part of a collaborative environment where innovative ideas are valued, work-life balance is prioritized, and strong connections to the campus community are built. Together, we can make a positive impact on the lives of our students and the broader community.

Level Scope:

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area or specialization or responsibility with minimal supervision.

Essential Functions:

• Deliver exceptional HR service and support to employees, faculty, staff, and campus partners, serving as a trusted first point of contact for HR-related questions and needs.
• Manage and respond to HR inquiries through the HR Processor inbox and ServiceNow ticketing system, and other communication methods, ensuring timely, accurate, and customer-focused resolutions.
• Provide responsive support by phone and in-person, helping customers navigate HR processes and connecting them with the appropriate resources.
• Build strong partnerships across the campus community by serving as a knowledgeable and approachable liaison between Human Resources and campus stakeholders.
• Serve as an essential member of Boise State’s HR Processing team, ensuring timely and accurate HR transactions that directly support employees throughout their employment lifecycle.
• Maintain accurate and confidential employee records and HR systems, ensuring information is current and accessible for critical university processes.
• Review and track personnel records and employment actions to ensure alignment with federal and state regulations, university policies, and HR requirements.
• Perform accurate data entry and transaction processing that directly supports on-time and accurate pay for faculty, staff, and student employees.
• Partner with the HR Processing team to manage daily priorities, shifting workloads, and seasonal HR activities, providing flexibility and support during high-volume periods.
• Contribute to the whole HR Operations team and support the Front Desk functions as needed.
• Will perform other duties as assigned.

Knowledge, Skills, Abilities:

• Ability to communicate effectively in writing and orally to convey information effectively.
• Knowledge of principles and processes for providing excellent customer and personnel services.
• Knowledge of administrative and clerical procedures and systems.
• Ability to maintain confidentiality, exercise sound judgment, and handle sensitive employee information appropriately.

Minimum Qualifications:

• Some knowledge of: human resource management concepts.
• Good knowledge of: administrative support functions including organizational skills, composing business documents, compiling and summarizing data, and customer service.
• Experience: interpreting and applying employment laws, rules, regulations, and policies.

Preferred Qualifications:

Strong basic applied knowledge of Gmail, Google Workspace, and Microsoft Suite applications.

Salary and Benefits:

The minimum starting salary for this position is $20.28/hr, consistent with the established pay grade. Starting Compensation above the minimum may be considered based on the selected candidate's relevant experience, education, qualifications, and other job-related factors (in accordance with the University's compensation practices).

Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Required Application Materials:

Cover Letter, Resume, and Three References.

About Us:

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/