Hybrid HR Helpdesk Associate

11 MasterBrand Cabinets LLC; Jasper (IN); Hybrid; USD 40,000 - 56,000; Full time

Job summary

MasterBrand Cabinets LLC in Jasper, Indiana, seeks an HR Services Associate to be the first point of contact for associates, leaders, and HR within the HR Service Center. The role resolves questions on pay, time, leave, benefits, retirement and data with accuracy and confidentiality in a hybrid on-site setting 2–3 days per week.

Responsibilities include handling routine HR transactions, researching inquiries, and supporting system testing and process changes.

Qualifications

• HS diploma required; associate degree preferred.
• 1+ year of experience in customer service/HR/shared services/payroll/benefits/timekeeping or a related role.
• Strong customer service and communication skills, with empathetic approach.
• Attention to detail and accuracy in data processing and record keeping.
• Ability to research inquiries and escalate when needed.
• MS Office and HR systems experience preferred.
• Bilingual English and Spanish is a plus.

Responsibilities

• Serve as a first point of contact for associates, leaders, and HR through Workday Help, shared email, phone support, and other channels.
• Research and resolve questions using approved resources; escalate when more expertise is needed.
• Provide routine HR support such as pay, time, leave, benefits, retirement, and schedules.
• Process routine, high-volume HR transactions and data uploads per procedures.
• Review reports, complete audits, and correct discrepancies with proper documentation.
• Maintain case documentation, communicate next steps, and protect confidential information.
• Assist in training, testing, and system changes as assigned.
• Contribute to continuous improvement of service delivery.

Skills

Customer service

HR knowledge

Attention to detail

Research & problem solving

Communication

Bilingual EN/ES

Education

High school diploma

Associate degree

Tools

Workday

Microsoft Office

Excel

Job description

MasterBrand Cabinets LLC in Jasper, Indiana, seeks an HR Services Associate to be the first point of contact for associates, leaders, and HR within the HR Service Center. The role resolves questions on pay, time, leave, benefits, retirement and data with accuracy and confidentiality in a hybrid on-site setting 2–3 days per week.

Responsibilities include handling routine HR transactions, researching inquiries, and supporting system testing and process changes.