HR Service Center Specialist — Hybrid

Indiana University Health; Indianapolis (IN); Hybrid; USD 45,000 - 55,000; Full time

Job summary

Indiana University Health in Indianapolis, IN, is hiring a Human Resources Service Center Associate for a hybrid, full-time role. You will act as the first point of contact for HR programs, benefits, and systems, delivering high-quality service to team members and leaders while handling high-volume inquiries.

The role emphasizes customer-focused communication, attention to detail, and proficiency with Microsoft Office; prior call center and HR experience are a plus as you support onboarding,

Qualifications

• High School Diploma/GED is required. Associate's Degree is preferred.
• Requires 2-4 years of relevant experience.
• Previous call center experience preferred.
• Previous Human Resources experience preferred.
• Requires experience in Microsoft programs (Word and Excel).

Responsibilities

• Serving as the first point of contact for team members and leaders regarding HR programs, policies, and procedures.
• Handling high-volume inbound calls and written requests (approximately 40–50 per day).
• Supporting benefits inquiries, enrollment processes, and leave program questions.
• Processing and troubleshooting Oracle HR transactions and team member data updates.
• Assisting with onboarding, compliance processes (I-9s, background checks), and system testing.

Skills

Customer service

Call center experience

HR experience

Education

High School Diploma/GED

Associate's Degree

Tools

Microsoft Word

Microsoft Excel

Job description

Indiana University Health in Indianapolis, IN, is hiring a Human Resources Service Center Associate for a hybrid, full-time role. You will act as the first point of contact for HR programs, benefits, and systems, delivering high-quality service to team members and leaders while handling high-volume inquiries.

The role emphasizes customer-focused communication, attention to detail, and proficiency with Microsoft Office; prior call center and HR experience are a plus as you support onboarding,