Hybrid HR Coordinator - Onboarding & Support

Lancer Hospitality; Houston (TX); On-site; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical (FT Employees)

Vision

UNUM for Accident/Critical Illness/Hos

Discount Program

Commuter Benefits (Parking and Transit

EAP

401k

Sick Time

Holiday Pay

Tuition Reimbursement (FT Employees)

Paid Time Off

Job summary

Elior North America is seeking an HR Coordinator to provide responsive support to employees and managers. You will handle HR inquiries via Zendesk, maintain data in SAP SuccessFactors, and partner with Payroll and HR Centers of Excellence to ensure a positive employee experience.

Based in Houston or Minneapolis with a hybrid schedule, you will support onboarding, HR reporting, unemployment claims, and HR transactions, while upholding company policies and accurate records.

Qualifications

• Working knowledge of HR processes and HR systems.
• Strong problem-solving and organizational skills.
• Excellent written and verbal communication.
• High attention to detail and data accuracy.
• Proficient in Microsoft Office; experience with HRIS systems (SAP SuccessFactors).
• Ability to learn, follow, and communicate HR policies and procedures.
• Ability to manage multiple priorities and meet deadlines.
• Strong customer service orientation with positive employee experiences.
• Ability to interact with employees, managers, and HR teams at all levels.
• Experience with HR reporting and data validation.

Responsibilities

• Respond to HR inquiries from employees, managers, and Operations and assist with timely resolution.
• Manage Zendesk tickets and service requests according to SLAs.
• Maintain accurate employee data and org structures in SAP SuccessFactors.
• Assist with onboarding activities and related HR transactions.
• Process unemployment claims and related documentation.
• Support HR reporting, data validation, and records maintenance.
• Follow HR procedures and assist with process documentation.
• Gather information for routine employee relations inquiries and escalate when needed.
• Assist payroll, timekeeping, and HR transactions with Payroll and Operations teams.
• Support HR programs, system updates, and enterprise-wide initiatives.
• Maintain records and adhere to company policies and employment requirements.
• Partner with HR Centers of Excellence to provide timely support.

Skills

HR processes

Problem solving

Communication

Data accuracy

MS Office

SAP SuccessFactors

HR policies

Multitasking

Customer service

Stakeholder management

Tools

Zendesk

SAP SuccessFactors

Job description

Elior North America is seeking an HR Coordinator to provide responsive support to employees and managers. You will handle HR inquiries via Zendesk, maintain data in SAP SuccessFactors, and partner with Payroll and HR Centers of Excellence to ensure a positive employee experience.

Based in Houston or Minneapolis with a hybrid schedule, you will support onboarding, HR reporting, unemployment claims, and HR transactions, while upholding company policies and accurate records.