HR Coordinator

Lancer Hospitality; Houston (TX); Hybrid; USD 47,000 - 63,000; Full time

Benefits offered by this job

Medical (FT Employees)

Vision

UNUM for Accident/Critical Illness/Hos

Discount Program

Commuter Benefits (Parking and Transit

EAP

401k

Sick Time

Holiday Pay

Tuition Reimbursement (FT Employees)

Paid Time Off

Job summary

Elior North America is seeking an HR Coordinator to provide responsive support to employees and managers. You will handle HR inquiries via Zendesk, maintain data in SAP SuccessFactors, and partner with Payroll and HR Centers of Excellence to ensure a positive employee experience.

Based in Houston or Minneapolis with a hybrid schedule, you will support onboarding, HR reporting, unemployment claims, and HR transactions, while upholding company policies and accurate records.

Qualifications

• Working knowledge of HR processes and HR systems.
• Strong problem-solving and organizational skills.
• Excellent written and verbal communication.
• High attention to detail and data accuracy.
• Proficient in Microsoft Office; experience with HRIS systems (SAP SuccessFactors).
• Ability to learn, follow, and communicate HR policies and procedures.
• Ability to manage multiple priorities and meet deadlines.
• Strong customer service orientation with positive employee experiences.
• Ability to interact with employees, managers, and HR teams at all levels.
• Experience with HR reporting and data validation.

Responsibilities

• Respond to HR inquiries from employees, managers, and Operations and assist with timely resolution.
• Manage Zendesk tickets and service requests according to SLAs.
• Maintain accurate employee data and org structures in SAP SuccessFactors.
• Assist with onboarding activities and related HR transactions.
• Process unemployment claims and related documentation.
• Support HR reporting, data validation, and records maintenance.
• Follow HR procedures and assist with process documentation.
• Gather information for routine employee relations inquiries and escalate when needed.
• Assist payroll, timekeeping, and HR transactions with Payroll and Operations teams.
• Support HR programs, system updates, and enterprise-wide initiatives.
• Maintain records and adhere to company policies and employment requirements.
• Partner with HR Centers of Excellence to provide timely support.

Skills

HR processes

Problem solving

Communication

Data accuracy

MS Office

SAP SuccessFactors

HR policies

Multitasking

Customer service

Stakeholder management

Tools

Zendesk

SAP SuccessFactors

Job description

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Job Reference Number: 43171
Employment Type:Full-Time,Hybrid
Segment: Elior Corporate
Brand: ENA Corporate
Location: 4920 Westway Park Blvd, Houston, TX 77041 | 1515 Central Ave NE Minneapolis, MN 55413

The Role at a glance:

As a Human Resources Coordinator, you will provide responsive and professional support to employees, managers, and Operations by helping ensure HR inquiries and transactions are handled accurately and efficiently. You will manage employee support requests through the Zendesk ticketing system, maintain employee data within SAP SuccessFactors, and partner with Segment HR, Payroll, Talent Acquisition, and HR Centers of Excellence to provide a positive employee experience.
This role supports day-to-day HR operations, onboarding activities, reporting, and HR programs while maintaining a strong focus on customer service, accuracy, and timely resolution.

#LI-RK1

What you'll be doing:

• Respond to employee, manager, and Operations HR inquiries and assist with timely resolution.
• Manage Zendesk tickets and service requests in accordance with established service level expectations.
• Maintain accurate employee data, organizational structures, and position information in SAP SuccessFactors (FraME.wrk).
• Assist with employee onboarding activities and related HR transactions.
• Process unemployment claims and assist with related documentation.
• Assist with HR reporting, data validation, employee records, and other HR administrative activities.
• Follow established HR procedures and assist with maintaining process documentation and standard work instructions.
• Gather information for routine employee relations inquiries and elevate questions or concerns as appropriate.
• Assist employees and managers with payroll, timekeeping, and HR transactions by partnering with Payroll and Operations teams.
• Support HR programs, system updates, and enterprise-wide initiatives as assigned.
• Maintain accurate records and follow established company policies, procedures, and employment requirements.
• Partner with HR Centers of Excellence to provide timely and consistent support to employees and managers.
• Identify recurring employee questions or issues and bring them to the appropriate team for review.

What we're looking for:

Must-Haves:

• Working knowledge of HR processes, employee transactions, and HR systems.
• Strong problem-solving, critical thinking, and organizational skills.
• Excellent written and verbal communication skills, with the ability to provide professional and responsive employee support.
• High attention to detail and commitment to data accuracy.
• Strong proficiency in Microsoft Office (Excel, Word, Outlook); experience with HRIS systems, preferably SAP SuccessFactors.
• Ability to learn, follow, and communicate HR policies and procedures.
• Ability to manage multiple priorities, meet deadlines, and work independently in a fast-paced, service-focused environment.
• Strong customer service orientation with a focus on providing a positive employee and manager experience.
• Ability to interact effectively with employees, managers, HR teams, and external partners at all levels.

Nice-to-Haves:

• Previous experience in Human Resources or a related administrative or customer service role.
• Experience with SAP SuccessFactors or a similar HRIS systems.
• Familiarity with HR reporting, data validation, and HR process audits.
• Experience in the food service or hospitality industry.
• Bilingual (English/Spanish) skills.

Where you'll be working:

This position is based at Elior's Minneapolis, MN office or Houston,TX office – hybrid schedule.
Minneapolis Office Location: 1515 Central Ave NE, Minneapolis, MN 55113
Houston Office Location: 4920 Westway Park Blvd, Houston, TX 77041

Compensation Range

$55,000 on an annual basis

• Medical (FT Employees)
• Vision
• Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity
• Discount Program
• Commuter Benefits (Parking and Transit)
• EAP
• 401k
• Sick Time
• Holiday Pay (9 paid holidays)
• Tuition Reimbursement (FT Employees)
• Paid Time Off

About Elior North America:

Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth.

At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you've gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments.

Disclaimer: This job description can be revised by management as needed.